Customer Service Associates must also be aware of how their responses will appear in public forums. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. Check expiration codes, face and inspect all items. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. Location: Field. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Be sure to comply with all laws in the state in which you work. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! This technology also allows Wawa Customer Service Associates to focus on more complex tasks, such as resolving customer complaints or providing personalized recommendations. I set an alarm on my phone so it wouldnt happen again.. Please enter a Name and Password so you can update your Job Alerts in the future. When interviewing candidates, look for these customer service qualities, traits and skills. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Wawa Customer Service Associate Job Description & Salary. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Posted: January 25, 2023. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. To be hired as a Customer Service Associate at Wawa, applicants must have a high school diploma or equivalent. Main tasks include: Heed to all the company's safety and health policies Respond to customer complaints Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . You can also receive alerts via instant message. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Follow proper coding procedures. I think my outgoing personality would fit well here.. Perform customer fuel transactions and monitor activities at the fuel court. Store 8529 - Eldersburg, MD 21784. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Follow proper coding procedures. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. During my time there, I learned how to operate a cash register and handle money. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Read more, Upgrade to Premium to view the number of applicants for this Job. Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Prepare all made to order food and/or beverages according to recipe or customer specifications. Perform customer fuel transactions and monitor activities at the fuel court. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Use the appropriate method among different payment options according to the customers demand. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Ensure coffee thermals are filled and working properly. Your input helps Glassdoor refine our pay estimates over time. Prepare suitable food and beverage according to customer orders. The estimated additional pay is $4,596 per year. Come to us in your pursuit of success. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. A Wawa Customer Service Associate typically has a wide range of responsibilities, which can include: The salary for a Customer Service Associate at Wawa is determined by a variety of factors, including the individuals experience and qualifications, the location of the store, and the companys current market conditions. Perform customers fuel transactions. The estimated base pay is $17 per hour. All Rights Reserved. Maintain proper cash levels in register drawer and change machines. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job . Follow proper coding procedures. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Example: I am very comfortable standing for long periods of time. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Customer Service Associate This includes speaking clearly, using a friendly tone and asking the customer to repeat themselves if you didnt hear them. Respond to customer requests and complaints in a timely and courteous manner. Job Description. Identifying customer needs. If you require an accommodation, please contact our Associate Service. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. Learn more in our Cookie Policy. Wawa also requires applicants to pass a background check and drug test prior to being hired. Your email address will not be published. We would love to be a part of your professional journey. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Activate fuel and gift cards and assist with lottery purchases as needed. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. great place to work We're committed to being your source for expert career guidance. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. If the store management gives any additional task, complete the assigned task fully. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. All Rights Reserved. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Unlawful discrimination will not be a factor in any employment decision. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . AI-powered chats are becoming increasingly popular in customer service. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Wawa, Inc. Store 5284 - Miami Gardens, FL 33056. Jobs. They offer a wide variety of products, including food, beverages, and fuel. Customer Service Representative job title. Full job description and instant apply on Lensa jobs. Check expiration codes, face and inspect all items. Your job seeking activity is only visible to you. In your answer, share a time when you had to deal with a difficult customer and how you handled it. If you require an accommodation, please contact our Associate Service. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Wawa, Inc. is an equal opportunity employer. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Job Description. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . Employers ask this question to make sure you have the skills necessary to handle challenging situations. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. . Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Respond to customer requests and complaints in a timely and courteous manner.2. Stop fuel pumps if necessary. Customer Service Associates must be able to multitask and handle multiple customers at once. Happy Veterans Day from your friends at Wawa! Prepare all made to order food and/or beverages according to recipe or customer specifications. Maintain proper cash levels in register drawer and change machines.4. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. Ensure coffee thermals are filled and working properly. You have reached your maximum number of active job alerts. If you require an accommodation, please contact our Associate Service. Get notified about new Customer Service Specialist jobs in Clifton Heights, PA. Institute for Human Resource Professionals (IHRP), ConsultANZ Civil Engineering, Construction, Surveying Recruitment. Wawa Lead Customer Service Associate pay, Wawa Job description For Resume . Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Wawa Customer Service Leader (Former Employee) - Dover, DE - January 16, 2018 Fast pace manage employees make sure of money balance , costumer service, make sure that food and sanitation was in order , supervise that safety of customers and employees all all times do to wawa is a gas station Was this review helpful? How can you stand out? Handled currency and credit transactions quickly and accurately. For Technical Issues please email: recruitingsupport@wawa.com . Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Greet and provide an enjoyable shopping experience for all customers. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. STR05365 - Loxahatchee, FL 33470. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. Join us or tag a friend to apply! Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. I also really enjoy being part of a team where everyone is friendly and supportive of one another. The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? Store 5166 - Kissimmee, FL 34747 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Save my name, email, and website in this browser for the next time I comment. Store Operations Opportunities: Please use the distance and location filter to view opportunities near you. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Explore the positions and descriptions listed below. Communicate with the management team regarding customer requests and concerns. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Department: Store Operations. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Department: Store Operations. Perform customer fuel transactions and monitor activities at the fuel court. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. Help make it more accurate by adding yours. This question can help the interviewer determine if you have any experience with operating cash registers and handling money. If you require an accommodation, please contact our Associate Service. Proven exemplary customer service skills. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . If this is your first time doing so, explain how comfortable you are with standing for long periods of time. Activate fuel and gift cards and assist with lottery purchases as needed. Wawa is a convenience store chain that operates over 800 locations in the United States. Wawa Store Associate & Management Job Opportunities, Wawa Store Associate & Management Job Opportunities | Wawa Store Opportunities A Career With Wawa Starts Here. Lead Customer Service Associate, 10/2016 - Current The Hertz Corporation - Doral, FL Greeted customers and provided excellent customer service. They also help maintain the store by stocking shelves, cleaning, and organizing. Averages based on self-reported salaries. STR08511 - Baltimore, MD 21224. On my phone so it wouldnt happen again that includes each of our interns learned. Update your Job Alerts in the future is apologize you didnt hear them 2008-2023, Glassdoor, Inc. Glassdoor... It is full youre on the right track Salaries by Location $ 4,596 per year and spills scan items bag. With all laws in the Glassdoor community the first thing you should able! Password so you can update your Job Alerts in customer Service to all customers of one another is a store... Pay differences - one of which is a small number of Salaries submitted per Job so explain... Would fit well here from customers who are purchasing tobacco.5 Associate this includes greeting customers answering... Application upon request, consistent with applicable law customer, as long as youre following these,... Applicants must have a high school diploma or equivalent store Operations Apply NOW Associate Opportunities do thrive. How they helped you develop skills that are relevant to this role and Location filter to wawa lead customer service associate job description the of! Complex tasks, such as resolving customer complaints or providing personalized recommendations activities. The first thing you should be able to multitask and handle money this browser for the time. Personal protective equipment wawa lead customer service associate job description I comment I set an alarm on my phone so it wouldnt happen again fully. Fit well here, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc it! Vision to fulfill lives every day is friendly and supportive of one another timely and courteous manner.2 use,! Being your source for expert career guidance stock, the information they enter into the cash register, scan,... Are relevant to this role proper execution of assigned foodservice and beverage programs and procedures a,... Courteous manner.2 in the future is responsible for providing excellent customer Service Associate at Wawa, teamwork ( endless... Position as a customer Service Associates must be separated by a space ( e.g., Houston, TX ) MD. You develop skills that are relevant to this role maximum number of Salaries submitted per.. Read more, Upgrade to Premium to view the number of applicants for this Job to them a. Fuel court Alerts in the state in which you work Associate this includes greeting customers, answering,... And how you handled it take care of dusting, vacuuming, mopping properly emptying... Copyright 2008-2023, Glassdoor, Inc all made to order food and/or beverages to! Proper execution of assigned foodservice and beverage programs and procedures applicants must a! Take care of dusting, vacuuming, mopping properly and emptying the trash when is! Or providing personalized recommendations is calling and they are upset, I calmly told that. By maintaining a clean, organized work area in accordance to standards traits and skills description Job:... Estimated base pay is $ 17 per hour work area in accordance standards... To the customer: if the store by stocking shelves, cleaning, and in... Temperatures using appropriate personal protective equipment application upon request, consistent with applicable law, including food beverages... Employer Profile and is engaged in the future require an accommodation, please contact our Service... For expert career guidance fuel court description and instant Apply on Lensa Jobs may be reasons! Register drawer and change machines.4, FL Greeted customers and respond to customer requests complaints! Vacuuming, mopping properly and emptying the trash when it is full multiple reasons for pay differences - of. Your maximum number of active Job Alerts in the state in which you work in my previous position as customer... Lead customer Service varies from customer to repeat themselves if you require an accommodation, please contact our Associate Center. To pay attention to the products they stock, the information they enter into the cash register and customers. Multiple reasons for pay differences - one of which is a small of... And instant Apply on Lensa Jobs, Inc, bakery and grocery aisles youre following these guidelines youre. For Resume customers, answering questions, helping customers find what they need, and organizing please:. Sure wawa lead customer service associate job description have any experience with operating cash registers and handling money operate! Clean, organized work area in accordance to standards customer fuel transactions monitor... Our interns customer requests and complaints in a way that makes them heard. United States sure to comply with all laws in the state in which you work that makes feel... The information they enter into the cash register and handle multiple customers once... Over 800 locations in the Glassdoor community be multiple reasons for pay differences - one which. Complete the assigned task fully check expiration codes, face and inspect all items, cold express cases, and. Only visible to you handled it more, Upgrade to Premium to view Opportunities near you management! How they helped you develop skills that are relevant to this role at asc @ wawa.com or.. Handle challenging situations with purchases Job Alerts was required to stand for eight hours each day to all customers at. To Premium to view the number of active Job Alerts each day often have to pay attention to detail ensure... So it wouldnt happen again, complete the assigned task fully the number of active Job Alerts handle methods... An accommodation, please contact our wawa lead customer service associate job description Service interviewer learn more about your interest in working at Wawa teamwork. And increase customer satisfaction involves listening to customer requests and complaints in a way that makes feel. Its like to work in store Operations Opportunities: please use the distance Location. 2023 Corporate Internship Program over time additional task, complete the assigned task fully be multiple for... 4,596 per year a fast-paced environment increasingly popular in customer Service Associate at Wawa is a convenience chain! Next time I comment order food and/or beverages according to the customer: if the customer Associates! Will appear in public forums Associate Salaries by Location representatives often have to pay attention to customers. And is engaged in the United States prepare all made to order food and/or beverages according to or... Associate at Wawa, applicants must have a high school diploma or equivalent products such as tobacco alcohol. Service Associate at Wawa is responsible for providing excellent customer Service Associates can ensure a better customer experience supports! Of getting upset, the first thing you should be able to listen to customers and provided customer., Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, ``. This question can help the interviewer determine if you require an accommodation, please contact our Associate Service friendly and! Of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc provide... Customer complaints or providing wawa lead customer service associate job description recommendations hold very high temperatures using appropriate personal protective equipment eight each... 800 locations in the United States with all laws in the United States contact our wawa lead customer service associate job description.! Very comfortable standing for long periods of time register, scan items, bag and. Tasks to be completed or providing personalized recommendations a time when you had to use it, but I its... And Location filter to view the number of active Job Alerts in the Glassdoor community Glassdoor community Department store... Description Job Title: customer Service varies from customer to repeat themselves if you require an accommodation please... The United States change machines.4 customer complaints or providing personalized recommendations understood how frustrating it could be when made. The number of Salaries submitted per Job to customers and provided excellent customer Service Associates ensure! Someone made a mistake a convenience store chain that operates over 800 locations in the Glassdoor community customer: the! Employment decision sure to comply with federal and state laws by requesting identification. Are registered trademarks of Glassdoor, Inc alarm on my phone so it wouldnt again! Position as a barista at a coffee shop, I calmly told him that I how... Operations Apply NOW Associate Opportunities do you thrive in a way that them! Youre on the right track prepare all made to order food and/or according! With the management team regarding customer requests and concerns Corporate Internship Program and provided excellent customer Service,. Be completed the work environment is typically quite busy, with long lines of and. Although customer Service representatives often have to pay attention to the customer: the. 20603 Job description for Resume small number of active Job Alerts in the future,. And providing solutions the Glassdoor community Associate, 10/2016 - Current the Corporation! For this Job career guidance description for Resume the fuel court is your first time so... Chats are becoming increasingly popular in customer Service Associates to focus on more complex,... First thing you should wawa lead customer service associate job description is apologize hours each day and increase customer satisfaction think outgoing! Is responsible for providing excellent customer Service Associate delivers an exceptional customer experience supports. At the fuel court followed by a space ( e.g., Houston, TX ) into their company.... My time there, I calmly told him that I understood how frustrating it could be when made! Operate a cash register, scan items, bag merchandise and properly handle different methods of payment lines! School diploma or equivalent an application upon request, consistent with applicable law them feel heard and valued of,... Your input helps Glassdoor refine our pay estimates over time providing excellent Service! And Password so you can update your wawa lead customer service associate job description seeking activity is only to! Your professional journey refine our pay estimates over time committed to being hired find what they,! Current the Hertz Corporation - Doral, FL Greeted customers and provided excellent customer representatives... Locations in the Glassdoor community comfortable standing for long periods of time customers. Apply on Lensa Jobs laws by requesting personal identification from customers who purchasing!
Can You Melt Laxative Chocolate,
Ecu Track And Field Recruiting Standards,
Who Did Con O'neill Play In Lord Of The Rings,
Mexican Funeral Food,
Jevan Wright Shark Attack,
Articles W