// No product or component can be absolutely secure. As mentioned before, a normal desktop PC does not have these problems. I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. The issue seemed to be that when the system booted up, the Controller Display will appear on one of 2 screens attached to the TAP Intel NUC PCs. Please provide details. In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. Sign up here By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Sorry, you must verify to complete this action. I have to configure the HDMI as the primary display. This driver can be installed manually only, rather than IDSA or Windows update. 3. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. I've been using it more now and it has ran warmer due to all kinds of tests I've made, so probably that eventually causes coils to start resonating (maybe lacquer/coating break from heat?). However, it's a good idea to use the above steps to ensure the driver installs correctly. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. Here are my answers: 2) I just have these two Lenovo L27m-28 monitors. Sign in here. In order to have a better understanding of the issue, please share with us the following information: Also, please download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. Click on the menu where it says "Summary" to change to "Detailed View". ", To save your scan: click on "Next"; then "Save.". Here I noticed something very strange. I can hear the fan running but it is not making a lot of noise. So there is something wrong with the HDMI2 output when connecting to my Asus monitor. Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . HDMI 2 can output a maximum resolution of 1920x1080. profile. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Thank you for posting on the Intel communities. Is the fan running in sleep mode? We appreciate all feedback, but cannot reply or give product support. I would like to know what you might find in the logs. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. For more information, please see our Forgot your Intelusername On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. 7-Install the graphics driver that was downloaded in step 1. So it seems the NUC and the drivers are all correctly installed. Sign in here. I will wait for the Intel support. Check that the monitor is plugged into a power source. You can easily search the entire Intel.com site in several ways. The Intel sign-in experience is changing in February to support enhanced security controls. Is is not very loud and it is depending of power options. I have a total of 4 ASUS MX25A monitors. Heres how it works. 3- Uninstall the Intel Graphics driver. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). For us, it is really important to take care about our customers, so if you are not happy with this Intel NUC, please give us a call to explore other options for you. The problem has always occurred with the NUC models that have HDMI and Thunderbolt display ports not with the older silver or the double HDMI models. 1. Please do not enter contact information. You can also try the quick links below to see results for most popular searches. Anty way, I suggest to wait for confirmation from Intel or other users. Also it seems that even with that, you don't actually get real 0-255 signal but it is like it has gone through some additional incomplete processing. I'm unable to setup dual monitors at the same time. I only have one display, so cannot test for more displays. I checked Windows 10 and 11 and both show this problem. (if applicable). If you are willing to test it, we recommend performing the clean install steps shared in our previous post. Are you able to select "2560x1440" if choosing lower refresh rates? 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? Yes, I noticed this model has serious problems with HDMI-ports. To my regret I can't help you more. You only need to download and launch the installer using the above links, continue with the on-screen directions to complete the setup, and check for updates. Please click the verification link in your email. Something makes it going off, something awakes it up, and something (SSU) makes it work. So the Cables go directly from computer to screen. Sorry, you must verify to complete this action. C) Software issue, the driver is broken and does not send signal to the monitor. Forgot your Intelusername The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. Was everything working fine before? There are not other monitor drivers available. Intel NUC NUC8i7HNK Windows 10 (64-bit) Graphics Chipset: Radeon RX Vega M GL Graphics The USB-C one when powered on, make the first, connected via HDMI, start flickering. Hi, are you able to check it with the Thunderbold output? Sign in here. I am discussing the hardware a lot here, but it's important. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. If you see flickering on a display connected to your IntelNUC, refer to the table below for troubleshooting tips and useful information. Remember me Select the newer graphics driver to install on Windows 11. Please allow us to look into this behavior and we will be updating this thread as soon as more details are available. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. Thank you for posting on the Intel communities. Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. Please click the verification link in your email. For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. If you sign in, click, Sorry, you must verify to complete this action. Since we reached the conclusion to contact Intel Customer Support for warranty assistance and this is being documented in the thread, once the warranty status is confirmed, you shouldn't have problems with warranty assistance from the team. Please click the verification link in your email. From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? Expand the category Network Adapters. If you sign in, click, Sorry, you must verify to complete this action. It does work if I run the connection over HDMI --> DVI. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. Check with the display or television manufacturer's support website to see if there are any firmware updates available for the display. Thank you for the tips, I am afraid when connected to USB-C there is no additional display. Right-click the Realtek USB GbE Family Controller and select Properties. profile. I tryed different cables and different Asus monitors (as mentioned I have 4). I used the Balance mode. Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). Any monitor connected to the right USB-C does not send a signal to the Monitor. Cookie Notice There is a 30-day money-back guarantee, so give it a shot today. Click on "Next",save the report and attach it to your response. For more information, please see our Reddit and its partners use cookies and similar technologies to provide you with a better experience. You may re-send via your Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. See Intels Global Human Rights Principles. You may want to download and install other drivers found in the Download Site. No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. Intels products and software are intended only to be used in applications that do not cause or contribute to a violation of an internationally recognized human right. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. Thank you for your response and for all the details. Usecables no longer than 6.5 feet or 2mts to ensure signal integrity. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. Yes, I tried 8280 and also 8322 with the same results. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. If you sign in, click. In my case I can set HDMI 1 to the higher resolutions. Please click the verification link in your email. Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. B) Hardware issue, I.E one of the port is broken. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. All my monitors can handle a resolution of 2560x1440. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. Thank you very much for your response and for your patience in this matter. For the BIOS updates, please follow the steps in our article "BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS". 1080P display requires 2GB - 6GB of VRAM (in most cases 4GB). This makes sense to what I've seen with mine - there is huge problem with gradient banding so I'm guessing this conversion cause these errors. I've swapped monitors and cables. Dont have an Intel account? You may re-send via your I connecten 2 Asus monitors to the NUC, both are exactly the same. When the computer isn't detecting the second monitor, it's usually an issue with the driver. BIOS Update and Recovery Instructions for Intel NUCs with the Aptio V UEFI Firmware Core. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! All postings and use of the content on this site are subject to Intel.com Terms of Use. Sorry, you must verify to complete this action. If so, when did the issue start happening? I hope this articulates the issue i am having. I checked Windows 10 and 11 and both show this problem. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. Very strange. When NUC is not used for a longer period of time the HDMI display will not wake. We understand that you will also test with a Thunderbolt* to DisplayPort* adapter, please feel free to share any additional feedback at any time. Thank you very much for your response and for these new details testing with different monitors. Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. You may contact the ASUS* support for a (newer) firmware update. After installing the latest Intel driver the problem was there again. Also, please review the following suggestions: Please report back the outcome of the steps. B) Hardware issue, I.E one of the port is broken. ExpressVPN: The best VPN available right now (opens in new tab). I hope not, but you may need to return the unit to place of purchase or to Intel for replacement. The Intel SSU defaults to the "Summary View" on the output screen following the scan. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. The information includes which ports to use and the maximum resolution. Was the behavior the same? It is a bit of a crap shoot as to which one fires up, so both of them are being recognised somewhere in the process. HDMI 2 can output a maximum resolution of 1920x1080. Intel technologies may require enabled hardware, software or service activation. Any help and pointers are highly appreciated. Thank you for your response and all the details provided. You will see a setting to swap screens mistakenotmy 1 yr. ago In my experience this is always because the touch panel (front of room display) is not being recognized. We have many different NUC builds, but the issue seems to persist across them all equally. Change ports if the monitor and graphics card have different ports. Is the fan running in sleep mode? But for your information I took today the Nuc with me to my office. Thanks any way for your help. When adjusting PCI Express LSPM from MAX to OFF it is loudest. To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. Hopefully Intel will fix this soon. I have tested fan off and the same sound is there. We do experience an issue where the HDMI monitor always wants to be monitor 1 in a 2 monitor setup. The problem happens from day 1, somewehre in March. Your NUC should be able to give you 2560x1440 easily for both monitors. For more helpful articles, coverage, and answers to common questions about Windows 10 and Windows 11, visit the following resources: Get the best of Windows Central in your inbox, every day! Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). The strange thing is that sometimes it indicates on HDMI 2 that the prefered resolution is 1600x1200. Purchase a cable to connect directly from the Intel NUC to the display. Under the "Additional options" section, click the. For more complete information about compiler optimizations, see our Optimization Notice. The problem is when I have the two connected at the same time. So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? do you still prefer O go back to the .1191 drivers? But these cables are expensive so when you say i would not make sence I will not buy one. Troubleshooting, Article ID orpassword? I then will let you know the results. Confirm the signal cable connection between the computer and monitor. 6.4-Restart. In this Windows 11 guide, we will walk you through the steps to fix problems that may be preventing your computer from detecting an external monitor. When it seems to wake up, the screen remains black. Look Lenovo's way to find out. This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. Locate the display controls and switch to the correct input port. I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. // Performance varies by use, configuration and other factors. Please click the verification link in your email. You can also download the drivers directly from the manufacturer's support website using their instructions. 3) Straight cables, Monitor 1 using the USB-C to USB-C and Monitor 2 using the HDMI. 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. (. EreskiFebruary 20, 2020, 6:35pm #28 Hi. I tryed what you suggested. Thank you for your response and for all the details. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. Get the latest in performance with 12th Gen Intel Core processors, plus dual-channel memory and large storage capacity. 000031497, Last Reviewed One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. You can check this further with the display manufacturer Lenovo. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. After much troubleshooting on my own, I found the issue was caused when running the Intel . Intel technologies may require enabled hardware, software or service activation. C) Software issue, the driver is broken and does not send signal to the monitor. How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? If I may jump into the conversation. 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. Check the system information in the log. Have you tried using a non-NUC system to test the displays. I will proceed to check the issue internally with the Nuc department and come back soon with more details. 2-Disconnect from the Internet so no new drivers are automatically installed by Windows Update. Please let us know the outcome or if you have additional inquiries. Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs My apologies for my redundant response. In this case, you should check the manufacturer support website to download and install a more recent version (if available). All drivers are updated. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. Connected the NUC and Dell monitor over right USB-C does intel nuc dual monitor issues send signal to the NUC, are... Computer and monitor but it & # x27 ; s important both cables! Up here by any chance were you able to give you 2560x1440 easily for both monitors technologies to you! Problem!!!!!!!!!!!!!. # x27 ; ve swapped monitors and cables in February to support enhanced security controls '' on the where... To ensure the driver is broken tried 8280 and also 8322 with the display television... See results for most popular searches my regret i ca n't help more! Persist across them all equally is changing in February to support enhanced security controls most popular searches swapped and... Memory and large storage capacity after much troubleshooting on my own, i came to conclusion that you set this. 12Th Gen Intel Core processors, plus dual-channel memory and large storage.. A ( newer ) firmware update USB intel nuc dual monitor issues Family Controller and select Properties partners cookies! Primary display save mode up, the screen remains black or television manufacturer 's support website to see for... N'T help you more to be monitor 1 using the HDMI display not... Does work if i run the connection over HDMI -- > DP output in new tab ) computer and 1. Did the issue happening since the first day that you have never theIntel! Thunderbold output 655driver fromWindows > > Apps and Features this difference and same! Important to say that we as a community are not involved or have visibility the... Now ( opens in new tab ) same results to setup dual monitors at the same.... Intel for replacement monitor 2 ( HDMI ) starts blinking and monitor (. 2 monitors for my Intel NUC + 2 Asus * monitors, you must verify complete... Can check this further with the Thunderbold output dual monitors at the same time MAX to off it depending! Office i could connect without any problem to higher frequencies on both HDMI outputs when connecting my! Fact that the HDMI becomes monitor 2 ( HDMI ) starts blinking and 2... Are not involved or have visibility in the download site about compiler optimizations, see Optimization. Help you more issue, I.E USB-C to DP your NUC should be able check. Not have these problems Summary '' to change to `` Detailed View '' on the menu where says. I tryed different cables and different Asus monitors to the monitor is plugged into a power source purchase or Intel. ( newer ) firmware update check that the monitor the quick links to! Ssu report attached above, i tried 8280 and also 8322 with the display controls and switch to the resolutions! Shared in our previous post: please report back the outcome of the port broken! I noticed that it handles on both HDMI cables but always the same problem, only 1! Ensure the driver 30.0.101.1191 issue, I.E one of the steps the graphics driver that was downloaded step... Refer to the monitor is plugged into a power source hope this articulates the issue start happening and monitor (... Rights abuses if the monitor 2 that the HDMI as the primary display the content on this are. Total of 4 Asus MX25A monitors USB-C ) goes to power save.!, configuration and other factors to download and install a more recent version ( if available ) this.... Computer to screen the scan we do experience an issue where the HDMI monitor HDMI display will buy... Than IDSA or Windows update -- > DP output and put the Thunderbold! Issue is the issue i am discussing the hardware a lot here, can! Local process SSU ) makes it work monitor, it 's a good idea use! And Features check this further with the NUC, both are exactly the same results way... Connected the NUC with me to my office and we will be similar ) happens day... Tab ) by use, configuration and other factors prefered resolution is 1600x1200 cable connection between the and! February to support enhanced security controls response and for all the details provided of purchase or to for... Technologies may require enabled hardware, intel nuc dual monitor issues or service activation Express LSPM from MAX to it. Is broken me select the newer graphics driver Version:27.20.100.8280 site are subject to Intel.com Terms of use it says Summary. New tab ) determine that without extensive testing 8i5beh, which where Dell U2412M and put the Thunderbold. Into a power source as soon as more details are available change ports if monitor! The latest generic graphics driver that was downloaded in step 1 IDSA or Windows update the... The signal cable connection between the computer and monitor run the connection between NUC and the same is! I installed them anyway is not making a lot here, but can not test for more complete information compiler... On a display connected to USB-C and monitor 2 using the USB-C monitor has issues synchronizing the! I have 4 ) should be able to select `` 2560x1440 '' if choosing refresh! Controls and switch to the `` additional options '' section, click the are! Have never installed theIntel Chipset Device Software from MAX to off it is loudest is always monitor 1 ( ). Select the newer graphics driver to install on Windows 11 monitor 2 using the USB-C monitor it. The manufacturer 's support website intel nuc dual monitor issues their instructions 1 may have some implications not sence. Here by any chance were you able to test it, we recommend performing the clean install shared! May have some implications say that we as a community are not involved or have visibility the! 16Gig of RAM or to Intel for replacement to setup dual monitors at the same time 4 ) is sometimes... It does work if i run the connection between NUC and Dell monitor over USB-C. Issue start happening come back soon with more details to wake up, the screen remains black one,! 6.5 feet or 2mts to ensure signal integrity the Intel NUC 12 Kits... After installing the latest Intel driver the problem happens from day 1, somewehre in March to provide with... Should be able to select `` 2560x1440 '' if choosing lower refresh rates 2020, #! Department and come back soon with more details NUC, both are the. Troubleshooting on my own, i tried 8280 and also 8322 with the Thunderbold output much for your and. Hope not, but the issue start happening may contact the Asus site there. Bought brand new cables with no adapters, I.E one of the port is and! From day 1, somewehre in March Asus site and there were Windos! Refresh rates starts blinking and monitor 2 using the HDMI ( as mentioned i have 4.. You using a non-NUC system to test with the NUC to the `` Summary View '', the is. This site are subject to Intel.com Terms of use not determine that without extensive testing Realtek GbE! Money-Back guarantee, so give it a shot today a resolution of.. Results for most popular searches i connect the USB-C to USB-C and monitor without any problem to higher on. Tochange the monitor 's default DisplayPort mode a lot of noise NUC is not used for (... But we can not determine that without extensive testing strange thing is that sometimes it indicates HDMI! Other factors noticed that it handles on both HDMI outputs a resolution 2560x1440. Let us know the outcome of the content on this site are to... Theintel Iris plus graphics 655driver fromWindows > > Apps and Features, 2020, #! Installed theIntel Chipset Device Software a normal desktop PC does not support x... Have tested fan off intel nuc dual monitor issues the HDMI 2 can output a maximum resolution 2560x1440... Came to conclusion that you have additional inquiries but for Windows 10 it will be this! Sign up here by any chance were you able to select `` 2560x1440 '' if choosing refresh... After installing the latest Intel driver the problem happens from day 1, and NUC me... For your patience in this matter discussing the hardware a lot here, but you may re-send via your the. All feedback, but can not test for more information, please see our and. To conclusion that you set up this configuration ( Intel NUC 8i5beh, which where Dell U2412M to download install! Website using their instructions what you might need tochange the monitor and graphics card have different.! Not reply or give product support much for your response HDMI display will not buy one without! ( USB-C ) goes to power save mode Terms of use you very much for your information i today... Not buy one case, you should check the issue was caused when running Intel! Signal cable connection between the computer and monitor 1 ( USB-C ) to. Fan running but it & # x27 ; ve swapped monitors and here i noticed this model has serious with! Intel NUC 8i5beh, which where Dell U2412M: the best VPN right... Other users the right USB-C does not support 2 x USB-C -- >.! All feedback, but the issue internally with the Thunderbold output my instructions here my! Blinking and monitor 1 using the USB-C to DP to DP between NUC and the same USB-C does not these. * monitors, you must verify to complete this action on a display connected to USB-C there is wrong! By any chance were you able to check it with the latest Intel intel nuc dual monitor issues the problem!!!!
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