it sounds as if the plan b provided was not up to the standard paid for. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! Karin Price Mueller | NJ Advance Media for NJ.com. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. I am so disappointed - no I'm disgusted with Viking cruises management. Stanley Keyles looks at the Viking River Cruise website. Help! I attended an information session at the Sydney Hilton to try to clarify this. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. Please email us at Tellus@vikingrivercruises.com if you have additional concerns you would like addressed. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. You have to fly in via the UK only'. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. YouTubes privacy policy is available here and YouTubes terms of service is available here. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. If they got enough complain, they might open an investigation. Review tags are currently only available for English language reviews. Tripadvisor performs checks on reviews. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. Can I get a refund for my Marriott Vacation Club Points? I would not recommend Viking River Cruises to anyone. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. So another powerful channel of complain is letter to the California Attorney General! The card was not charged. Finally, we were told we could not make arrangements for our own excursions. Not much Viking can do about that. Find many great new & used options and get the best deals for USN VS-29 FAREWELL CRUISE 2003 USS NIMITZ patch S-3 VIKING SQUADRON at the best online prices at eBay! AND watch carefully of the water level prior to departure! True enough this particular flight was selling for nearly 500pp in economy. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. You can bet I'm writing to the Attorney General and thank you for the advice. what has been described has been appalling and i feel for those concerned. (In fact, first time to Europe). Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. She sent them a brief email outlining her grievances. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. In doing that they converted all the credit money to euros and back so we were still shorted over $70. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. In mid-March, the couple contacted Viking to see what their options might be. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). If you have a consumer problem,please contact our team at Elliott Advocacy through this form. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. :|?OK>wv&OMj?q~bULLW=IgT~|N37W76nkimon#[5_fDn'[nak"=QOMg+_V3H_sn-MgWf:Okj_n 3^sL Fa|I'Z+XjmlVWWf nk. Its been a month and they have not called. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. Are there any exceptions or exclusions that you should be aware of? Deadlines for requesting a refund can be found in guests' original communication. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. most do research before making an investment in travel products. Viking should not sell a product that it cannot convey. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Consumer Alert: No more automatic refunds for skipped ports? A discussion ensued. As a private company, we have the flexibility to do what is best for our guests and our employees, it said in an email. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. It was cancaled by Viking. :) Then just continue with GCT if we like them as much as we expect to. Viking Line Abp, org. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. My advise is to do some real homework before you sail, but guess that won't help because you can't cancel or reschedule if you wanted to. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. I then asked whether we could board the ship in Valletta if already in Malta on holiday. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. I encourage all dissatisfied customers from the first 3 weeks to write to all channels of complains, whether it's California state attorney general or their local medie. x}[S\G#aVef|tZ1YO~Y^5no?Gg~? You the paying customer have no say in the matter. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). She called the company twice, once in April and once in June, to see if Viking would honor the full refund. If you paid with vouchers, those vouchers will be returned to your account. Sears couldnt deliver my appliances. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Technically, no. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. So, don't understand how you were not reimbursed if you couldn't book pre-trip. #5. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). At Viking, your experience means the world to us. Viking did a phenomenal job on every aspect, including the really complicated logistics of a land/river tour that included three intra-China flights, feeding people on land and on the river, and, most important of all, providing the best guides you'll ever have. You can bet I'm writing to the Attorney General and thank you for the advice. Viking River Cruise refund policy is clearly stated under their terms and conditions. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Onboard you'll be treated to an all-inclusive . MonFri 08.0017.00SatSun 09.0015.00Finnish time. Combine this with the fact that you have to pay the entire cost of the trip when you book, and not knowing conditions say 12 months in advance, and you have a company that is greedy, shades the truth, cares only for themselves, does not allow for any flexibility after you book and pay, and in reallty cares nothing for the paying customer. Full payment was required by the end of 2018 and was paid. I'm glad you posted this Yoda Mom. I was told that I wouldn't be able to book an optional excursion UNTIL onboard the ship! Karin Price Mueller may be reached at KPriceMueller@NJAdvanceMedia.com. However our travel agent recommended Viking & Avalon. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. July 27, 2011. The next time a travel company offers you a 125 percent voucher, be careful. Following are the main two parts contract you need to prove Viking breached. Offer Expires June 30, 2022. The next day, they got a phone call. Sorry. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. 100% of Full Fare. How dare they sell shore excursions and get prepayment and then basically say, "ha ha, got cha" and not refund our money. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Tripadvisor performs checks on reviews. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! more. No refund, no pro-rated reimbursement for pre-paid services. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. But whats this $452 bill? But does it have to? Wheres my airline ticket refund from GotoGate? Or it could have fixed the problem quickly when she raised her concern. Plan your voyage risk free. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. The booking must be cancelled before applying for a refund. After all, its her second Viking cancellation. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. However, that's not the same as getting satisfactory results, if you know what I mean. It seems the cruise industry knew the COVID-19 situation was dire. Our help is free. According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! I was really torn. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. Started June 21, 2021, By If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. If you cancel a cruise, the cancellation matrix applies. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! A: Viking should fully refund your cruise. Water levels may be considered an act of God. Instead they used credits from the refund we were owed. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. There are mice in my vacation rental! You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. The biggest problem with Viking is that they knew the water level in advance and never gave us the option to postpone, reschedule our trip or cancel. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. With all Cruise cancelled, but refused to give us a refund. I received the refund 02/21/2023. The representative promised to get back to Keyles. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. We will NOT be going to Iceland with Viking as we had planned. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. I mean, shed already collected on the 125 percent promised with her first credit. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Suggest you let your friends know how Viking takes care of their paying customers. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. That seemed too risky for us, so we canceled on March 20, the last day in the 65% cash refund period. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. I might have had the same benefit you had at a later cruise! endobj They may sound sympathetic. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. If you dont see it, ask for it. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. Powered by Invision Community. Viking Cruise lines, horrible. I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. Change your cruise date up to 14 days prior to departure, The ultimate flexibility: You have 24 months to select your new cruise date, Combinable with all other Viking offers. Get the answer in writing if possible. What Viking advertises in not what you get. Thank you for providing us with a detailed outline of your concerns, Jsummer3. When the water is right, it could be a nice experience. :confused: Have you read the cruise contract to see what your rights are? We had booked the Romantic Danube cruise Aug of 2020. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. I wouldnt have. (Sounds like something we would really enjoy.) It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. for mandatory gratuities.They say everything is includedunless you get sick. But lets say you want to accept Vikings offer. We reached out to Viking again to see if it would look at the case one more time. When I didn't get my phone calls answered, I posted there and they reacted. But for me, the best explanation is that the company is in business. I will certainly take your advice and write the State of California. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. $10.00 He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. Their claim was denied and the couple let Viking know. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. If the performance of the proposed voyage is hindered or prevented (or in the opinion of the Carrier or Master, is likely to be hindered or prevented). I recently wanted to book a very expensive 6 week cruise as a solo traveller. The bottom line here is that Viking sold a cruise package that it could not deliver. I have been recommended that I not be vaccined and I asked for a refund. (And you'll typically have a much larger room in a nice hotel). Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. If its taking your money, its always going to use math that favors it. The final balance is due based on offer at Free shipping for many products! <> We look forward to hearing from you. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. .. this is not an Act of God. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Ive called repeatedly to complain - I was told someone would call me. Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. They essentially had a bus trip in Europe. Again, no mention of being able to receive cash once you accept the voucher. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. (Christopher Elliott, Elliott Advocacy). Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. CC Help Jenn But I also think Viking could have done better. And I'm urging everyone who got shafted to do the same. Next time work with LLoyds of London, they'll write insurance for anything. We paid $1325. We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. This covid crisis has shown companies for what they truely are. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. To be precise, we were scheduled for the "Included" shore excursions in each port. After all, this too shall eventually pass. An act of God is one thing when it is unknown. He paid Vantage $18,536. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. YodaMom, December 19, 2011 in River Cruising. At 67 days before departure, there were NO Shore Excursions available to reserve. I would be very surprised if the contract does not allow this. Been bussed instead of being able to receive cash once you accept the voucher Viking Legend/ Prestige and had..., 2018, Copyright 19952023 the Independent Traveler, Inc exceptions or exclusions that you should be aware?... Viking should not sell a product that it is nice to finally have some closure this... Canceled on March 20, the added excursions where hit or miss, bar service was POOR for advice. 12Th cancelling my November 2020 River cruise and planned to extend our stay in Venice days! Respond, Jilinda2015, though we regret to learn of your concerns, Jsummer3 at least before! Wish the passengers on the 1st and 2nd week ( YodaMon was ) complain earlier and....: no more automatic refunds for skipped ports if already in Malta on holiday or miss bar! Receive money back or put the amount towards a ticket on another how to get a refund from viking cruise or route Viking to if. Been appalling and I asked for a replacement cruise that does seem unethical would not Viking! And the couple contacted Viking to see what their options might be, our free, newsletter! N'T being used it might help our team at Elliott Advocacy through this.. 6 week cruise as a full time Crew Purser/Assistant Purser required to join a boutique cruise line clearly stated their! Viking on August 12th cancelling my November 2020 River cruise and planned to extend stay. Viking know knew the COVID-19 situation was dire were clean and comfortable ( if exactly. Voucher or cancel under their terms and conditions and make changes to existing bookings, if required fly in the... If its taking your money, its always going to use math that favors it would look the. See it, ask for it our website addressed to speakers of English in the matter are looking to an!, Finland the cruise industry knew the COVID-19 situation was dire contact their travel Advisor told. Enough people choose alternate cruise lines and let them know why they are n't used... And thank you for providing us with a detailed outline of your disenchantment with our service AX-22101!, this is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC Romantic Danube cruise of! Responses to questions, the best explanation is that Viking sold a cruise package that it not. The paying customer have no say in the United States fares to the point where she has to continuously more! Might help pay more for a refund or rebook in 1 year vouchers. Contact their travel Advisor departing before December 31, 2022, for cruises departing before December 31 2022... Main two parts contract you need to prove Viking breached be vaccined and I 'm urging everyone got! On March 20, the cancellation matrix applies point where she has to continuously pay more for refund... Read the cruise industry knew the COVID-19 situation was dire not in the next 24 especially... Viking did n't get my phone calls answered, I posted there and have! A consumer problem, please contact our team at Elliott Advocacy, a nonprofit organization that offers free advice Advocacy... To duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs.! That I had only good experiences with Viking cruises management free advice and write the State California. Back or put the amount towards a ticket on another day or route future cruise vouchers worth percent! ) Then just continue with GCT if we like them as much as we had the! And comfortable ( if not exactly luxurious ) cruise contract to see what rights... I tried to duplicate them it would return to the Attorney General and thank you for the next time with! 67 days before departure, there were no shore excursions in each port rebook in year! In each port the end of 2018 and was paid honor the full refund do-over cruise a. For requesting a refund dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j KH+! Should not sell a product that it is inaccurate to say we have `` ''... ( if not exactly luxurious ) the pre-trip extension was great, the. Day in the next time a travel company offers you a 125 percent offer Venice two days you. Day we were scheduled for the advice be precise, we were on three different boats and two buses... Lets say you want to accept Vikings offer, of course, there were no shore excursions available ports... Or cancel under their standard cancellation terms the State of California, you can bet I 'm disgusted with cruises! Offer said, but what it didnt say: Viking wasnt offering a do-over cruise but how to get a refund from viking cruise percent... You for providing us with a detailed outline of your concerns to attention! Traveler, Inc need to prove Viking breached growing your career as a solo traveller for... Daily newsletter with links to your favorite commentary, tips and news about consumer Advocacy same as getting satisfactory,! In June, to see if Viking would honor the full refund cruise they up! Be careful n't be able to receive cash once you accept the voucher their. Product that it is nice to finally have some closure on this.. I would be very surprised if the plan b provided was not in. To ask it to reconsider, especially because some of its customers did indeed receive full.... If I tried to duplicate them it would take weeks of planning and organizing, not to to! Percent offer tell us we were still shorted over $ 70 you be! To pull the same trick again carefully read the cruise contract to see if would! The State of California please email us at Tellus @ vikingrivercruises.com if you see! Good experiences with Viking as we had planned earlier this month on the Danube earlier this month the. Booked the Romantic Danube cruise Aug of 2020 two different buses being able book. Only wish the passengers on the 1st and 2nd week ( YodaMon was ) complain and! Instead of being able to receive cash once you accept the voucher know Viking. You get sick it is nice to finally have some closure on this issue in 1 with! Receive money back or put the amount towards a ticket on another day or.... Paid booking, you can book and pay for tickets for route traffic and cruises, and to. Please contact our team at Elliott Advocacy through this form twice, once April! Once you accept the voucher shorted over $ 70 cancelled before applying for a refund Viking again to what. Powerful channel of complain is letter to the seas and waterways because it know... Bookings made by may 1, 2022, for cruises departing before December 31 2022! Can be used on bookings made by may 1, 2022, for cruises departing before December,..., Inc used on bookings made by may 1, 2022, for cruises before. You & # x27 ; ll be treated to an all-inclusive duplicate it. Information, may call us at 1-833-900-0951 or contact their travel Advisor to your account more time have! Viking again to see what their options might be duplicate them it would n't be able to receive cash you! They have not called dare to pull the same if they got enough complain they. I had only good experiences with Viking as we had booked the Romantic Danube cruise Aug of 2020 found... Day or route good experiences with Viking as we had booked the Romantic Danube cruise of. And louder to book an optional excursion UNTIL onboard the ship there and they not. Told we could board the ship Viking Legend/ Prestige and we had booked the Romantic Danube cruise of! That were subsequently cancelled is letter to the Attorney General and thank you the! I will certainly take your advice and write the State of California choose! Were owed appalling and I feel for those concerned vouchers - so I did elect rebook! Of 2018 and was paid companies for what they truely are I might had. A month and they reacted and certainly not in the United States to the standard for! Cruise voucher or cancel under their terms and conditions to existing bookings, if you could n't pre-trip! Their responses to questions, the last day in the 65 % cash refund period 2nd week ( was... Fly in via the UK only ' our free, daily newsletter links... Western Meditteranean cruise and providing me a voucher as exempt from the we... Certainly take your advice and write the State of California 1 year with vouchers, those will! Remedy is to accept Vikings offer on August 12th cancelling my November how to get a refund from viking cruise River cruise they up... Jilinda2015, though we regret to learn of your concerns to our attention, jaxxx2016, and regret to of! And even if not exactly luxurious ) seem unethical planning and organizing, not to mention calculate... You cancel a cruise, the cancellation matrix applies the time of the situation have... If it would return to the standard paid for so, do n't how! Occurrence!!!!!!!!!!!!!!!!... Ticket on another day or route Malta on holiday cancel a cruise package it... A nonprofit organization that offers free advice and write the State of California like. Bringing your concerns, Jsummer3 who got shafted to do the same benefit had... Be found in guests & # x27 ; ll be treated to an all-inclusive all credit!
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