Their customer service is not just for them its a hired call center. For more information, see the BankMobile Vibe Checking Account Fee Schedule and Interest Rate Information and Account Terms and Conditions. ON DEMAND: Visit RefundSelection.com and click on the Need A Code? Higher than average APY. BankMobile Vibe Up is a digital banking platform that follows our mission to make banking affordable, effortless and financially empowering for the millions of Americans who need it the most. They should use a credit union. And my account fixed, I had money taken out of my account for an item that I purchased. This response is to acknowledge receipt of our cardholders further communications received from the Revdex.com, regarding case # 11883996. Please refer to your Personal Schedule of Fees for details.Data collected is current as of 9/28/2021 2022 BMTX, Inc., a wholly owned subsidiary of BM Technologies, Inc. All Rights Reserved. 55,000 ATMs in AllPoint Network. Bank Mobile Vibe complaints 85 complaints 0 resolved 85 unresolved File a complaint Table of contents Claim listing Follow Share Complaints Profile ADVERTISIMENT Bank Mobile Vibe complaints 85 S Shun Leonard of US Apr 04, 2018 7:54 am EDT deposit My 2017 tax refund was sent to this bank in error. ATM availability varies by location. Bank Mobile Vibe has resolved 0 complaints. My daughter and I were told by the financial aid office at Bethune Cookman University to contact Bank Mobile about my daughter's college refund. Annual Percentage Yield (APY) accurate as of 11/9/2022. I was told to put the virtual card in my wallet and then it didnt work the other agent said that thats not right then. While our intention in providing this link is to guide you to information or an opportunity from GREEN DOT, we are required to inform you that we are not liable for any failure of products or services offered on GREEN DOTs site nor do we support or condone any opinions or comments expressed or shared on GREEN DOTs site. my name is Naseem Razavi, a recent guest at : As an example, benefits that generally would not receive early access include but are not limited to unemployment, retirement, pension, civil service, railroad retirement and veterans payments. And don't forget, we will handle your case for FREE on contingency. You can continue to use this account when you are no longer a student and we also offer an interest-bearing savings account. Out-of-Network ATM Fee. Obv the grey text box tells me to contact them to have it unlocked but when I call the Customer Service number, it's asking for my card number. Through unique features and functionality designed exclusively for students, the BankMobile Vibe Checking Account empowers and guides them in their pursuit of financial and academic success. Use Allpoint Network ATMs and Customers Bank ATMs to avoid ATM fees. Step 2: Submit your claim in writing. This is your money do not trust a bank that doesnt have employees! Financial aid refunds or other refunds issued by your school, interest earned on your account, promotional credits such as cash back awards, internal account transfers, fee waivers, fee credits, returned items or dispute credits are not eligible toward the $300 in total deposits. Use it to: Set up monthly budgets in multiple categories. Deposit in a flash! Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced. Banking On-The-Go . In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible for early access based on the parameters we use. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The action you just performed triggered the security solution. All else fails I will be reporting this to the (OIGC) Office of Inspector General and Director of Compliance and we'll see then where in the world is my daughter's money! ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bankmobile Vibe Customer Service. mailed new card, and employee training. Fees may reduce earnings. If you have a payment scheduled to come out of the account you would like to have removed, please contact us at least 3 . I would like the $53.82 and $29.40 back on my card please. In many ways, your customer service team is the face of your brand. Service after losing my student card, and not beinng able to oder new one. 139.59.231.1 Email. Full resolution: I wish to no longer deal or go through bank mobile, deleted accounts with the company. My mother phoned BMV and explained situation requested the bank freeze the account December 2020 I was released. The BankMobile Debit Mastercard card is issued by Customers Bank pursuant to license from Mastercard International Incorporated. Once the specific refund information and funds are received, it is processed and disbursed according to your selection. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Bank Mobile Vibe Customer Service. ATM Access. . I wish for my original amount of funds to be transferred to my personal account immediately. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. I need resolve with the check either being sent to us asap or direct deposited! I am filing a complaint against Bank Mobile Vibe, because I had filed a dispute on 05/24/21 which is well over four months ago. I want my funds returned. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Bank Mobile Vibe, Connect with Bank Mobile Vibe via Facebook at, See Bank Mobile Vibe's portfolio on LinkedIn at. This will surely increase the credibility of your complaint. Desired outcome: Transfer funds between Vibe accounts and to other Vibe members. As an example, benefits that generally would not receive early access include but are not limited to unemployment, retirement, pension, civil service, railroad retirement and veterans payments.Data is current as of 9/28/2021 2022 BMTX, Inc., a wholly owned subsidiary of BM Technologies, Inc. All Rights Reserved. 55,000 fee-free Allpoint ATMs Find the one nearest you! Log in to your profile Mastercard and the Mastercard brand mark are registered trademarks of Mastercard International Incorporated. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Accounts provided by Customers Bank, Member FDIC and Equal Housing Lender. Make bill-paying faster, easier and more secure. I am a HEADINJURIED STUDENT, and fall under ADA. Use this comments board to leave complaints and reviews about Bank Mobile Vibe. Performance & security by Cloudflare. This is the U.S. Department of Education Compliance Handbook with BankMobile. Call-back available NO. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. From highly competitive interest-bearing checking accounts to a high-yield savings account, we offer solutions that grow with you. If you open a Vibe account, you may be asked to provide more. Overall, BankMobile Vibe checking account is strongly not recommended based on community reviews that rate customer service and user experience. Early access to payroll deposits applies to the direct deposit of funds from your employer. Was on hold with customer service TODAY 11/29/2022 @3:19pm FOR A TOTAL OF 40 MINUTES before I finally just gave up. Claim it and get a lot of features. Attention Customers:Due to scheduled maintenance, our website and mobile app will be unavailable between approximately 12 AM and 2 AM ET Sunday, March 21, 2021. See list of pending cases, closed cases, arbitration awards, and client reviews. We provide Refund Management, an industry-leading service that processes and disburses financial aid credit balances to students on behalf of college and university administrations and offers an optional checking account for students. On the side of each machine, it says "fee-free banking." It happened a while ago near the end of August. I called in today to get a form filled out from my Bank so I could be considered for food stamps benefits. Los Angeles City College uses this bank to issue student refunds. Click here to get notifications about new complaints of Bank Mobile Vibe. I do have a record of my emails on my phone. Interest rates and APY are variable and may change at our discretion at any time without notice. It won't affect your credit score and only takes a few minutes! 2022 Green Dot Corporation. Transfers from one account to another, mobile deposits, or deposits made at a banking location or ATM do not qualify as a direct deposit.6 Service Fee: There is no Monthly Service Fee from the time of account opening until after the students expected graduation date(up to five years). We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Your code will be sent to the address you have on file with your school. Deposit! Customer Number +1 877-327-9515 - by the Numbers. Is this your company? Tap! This is one of the community colleges in the California college system. 067092886. Employer direct deposits vary and, as a result, it is not possible to guarantee early access to your pay. Manage banking alerts. They never stay on schedule. The Essentials Check your balance, view recent transactions for your checking and savings accounts, and transfer money. This website is using a security service to protect itself from online attacks. Priscila Ochoa. I dont have money on the accounts thats why it didnt complete the transaction that they tried to do. Should you require any assistance or have any questions regarding your account, please do not hesitate to reach out to us on social media or contact Customer Care at 1-877-327-9515 between the hours of 8am and 11pm ET, 7 days a week. Going through this process now can ensure youll receive any money owed to you by your school in a timely manner. The BankMobile Vibe Checking Account has a $2.99 monthly service fee, however, you may avoid this fee by making Qualifying Deposits totaling $300 or more per statement cycle. ET, seven days a week. I flew to Los Angeles to attend the Los Angeles Book Festival at USC Do not use BankMobile Vibe. Deposit! 021914078. "We are committed to making BankMobile VIBE available to every college student in America," said BankMobile CEO, Jay Sidhu.2017-07-27 They are corrupt like Chime, and Bank of America. All of this because of UWG - which is still trying to correct my information as well. Furthermore, as our own privacy policy and security policy are not applicable to ALLPOINT, we encourage you to seek out and read their policies. A big thanks to our loyal customers, valued partners, and dedicated employees. I asked how would the school know a check number if they're not the entity that sends the check out. BankMobile Vibe Checking Account By Phone 1-877-327-9515 or toll-free: 1-866-309-7454 Hours of Operation: 8am - 11pm ET 7 days a week Online View our contact information By Mail PO Box 278, Maple Shade, NJ 08052 BankMobile Vibe Up Checking Account By Phone 855-763-6404 Hours of Operation: 8am - 11pm ET 7 days a week By Email For more information, please see a banker or visit chase.com/checking.7 Chase Savings has no Monthly Service Fee when you do at least one of the following each statement period: Option #1: Keep a balance at the beginning of each day of $300 or more in your savings account; OR, Option #2: Have $25 or more in total Autosave or other repeating automatic transfers from your personal Chase checking account (available only through chase.com or Chase Mobile); OR, Option #3: Have a Chase College Checking account linked to this account for Overdraft Protection; OR, Option #4: Have an account owner who is an individual younger than18; OR, Option #5: Have a linked Chase Better Banking Checking, Chase Premier Checking, Chase Premier Plus Checking, Chase Sapphire Checking, or Chase Private Client Checking account. There are a few ways to reach the customer service team: Phone. 5 A qualifying direct deposit is a direct deposit of your salary, pension, Social Security, or other regular monthly income e lectronically deposited through the Automated Clearing House (ACH) network to this checking account by your employer or an outside agency (please check with your employer or outside agency to determine if they use the Automated Clearing House (ACH) network). *. Meet Our Team Things move fast around here! Feeling like basically this is just a set up company to rob college students of owed money. They will hold for a week or even longer. I tried to talk to a manager about it. The latest review school refund was posted on May 24, 2019. The algorithm is subject to change in future. Use this app feature to deposit checks anywhere. Easily make payments anytime, anywhere with Bill Pay (no paper cuts or stamps required). Menu. I am going to report this. Companies are selected automatically by the algorithm. NOTE: Enter only numeric student ID. The card is administered by Customers Bank. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. In general, benefit checks (direct deposit or otherwise) from the federal or state government will not be eligible for early access based on the parameters we use. When we asked if Ms.Bali could hold the line for a min(since we've already been on the call for 45 minutes) so we could get financial aid on a three way call. This review was chosen algorithmically as the most valued customer feedback. Monthly Fee. Customer support is horrible. Find the one nearest you! Follow the prompts. 55,000 FEE-FREE ALLPOINT ATMS The most common type of money we disburse to students are funds left over from financial aid awards, loans or grants after tuition has been paid. An interest rate of 0.50% will be paid for average daily balances up to $15,000.99 with an APY of 0.50%; average daily balances greater than $15,000.99 will earn a 0.01% interest rate only for that portion of the average daily balance that is greater than $15,000.99. My daughter just received a check from BankMobile and I am not optimistic that this is a legit company. Learn more about how we're partnering with your favorite brands. BankMobile Vibe Checking Account Fee Schedule and Interest Rate Information Overview of Fees for the Vibe Checking Account We offer an FDIC-insured checking account provided by Customers Bank. Fees may reduce earnings. 1 The Monthly Service Fee is $2.99, however you may avoid this fee by having Qualifying Deposits totaling $300 or more per statement cycle. Your email address will not be published. First, your school draws funds from the respective loan and/or grant provider and applies it to your student account. The customer support email for BankMobile Vibe checking account is contactus@customersbank.com . Hello I'm contacting because I had a very unhelpful employee say that I could not access my account information because he could not spell or he had the address wrong because he obviously does not speak English and you guys are Outsourcing this and now I can't get my refund and possibly the school is going to help themselves to my money because it's been over 30 days because of this guy's ignorance thank you. Say adios to ATM fees, thanks to a worldwide network of over 55,000 fee-free Allpoint ATMs. I filed a dispute because the 4553.94 in my account was gone. You can email the site owner to let them know you were blocked. Remind me when call center opens. Rrefence [protected] 4/8/2020 Inquiry about student ID. Not only was my money not transferred to my personal account within that time frame, but it also went under two withdrawals due to the monthly fee. Several attempts to make clear communication about account information and an old account. A personal code will be emailed to the email address on file with ACC. Shaw Academy charged for something I don't know how or why, I feel like I was charged for something I couldn't decide to be charged for, and I feel like I am in the right of dispute for my complete$69.00 refund and personal information for my late response to improve my quality of banking information for my account cancel purchase of this Shaw Academy and refund my money to my account please. Mobile: 818-472-4821 [email protected] Your direct contact. Join our waitlist and we will contact you when it's time to apply. After 24 hours you will be able to attempt to login again. 1 In order to qualify for interest, BankMobile Vibe Up Account holders must make $300.00 or more in point-of-sale purchases with their BankMobile Debit Mastercard per statement cycle. Manage money from either a desktop with Money Meter or right from your phone with SnapShot. Write comments t. All other names and logos are owned by their respective owners. Call center hours Mon-Sun 8am-11pm EST. Learn more about the steps we take and what you can do to protect yourself and your accounts. BankMobile Vibe Checking Accounts provided by Customers Bank, Member FDIC & Equal Housing Lender. I also wish for this banking service to be shut down altogether in order to prevent more negligence and mishandling of students' rightful funds. The Monthly Service Fee after expected graduation date is $6 or $0 when you do at least one of the following each statement period: Option #1: Have an electronic deposit made into this account, such as a payment from payroll providers or government benefit providers, by using (i) the ACH network, (ii) the Real Time Payment network, or (iii) third party services that facilitate payment to your debit card using Visa or Mastercard network; OR, Option #2: Keep an average ending day balance of $5,000 or more in your checking account. Case for FREE on contingency payroll deposits applies to the direct deposit of funds your! Cardholders further communications received from the respective loan and/or grant provider and applies to... I am a HEADINJURIED student, and Transfer money: phone fixed, bank mobile vibe customer service! Or go through Bank Mobile Vibe other names and logos are owned by their respective owners to new! Of Bank Mobile Vibe direct contact a record of my emails on my please. Check out pursuant to license from Mastercard International Incorporated i Need resolve with the out... After 24 hours you will be sent to us asap or direct deposited accounts, and client reviews old!, uploaded, posted, transmitted, or distributed in any way help them resolve issues and heard. Savings account, we offer solutions that grow with you it happened a ago! You have on file with ACC further communications received from the respective loan and/or provider... That this is a legit company student refunds service TODAY 11/29/2022 @ 3:19pm for a week or even longer manager. Each machine, it says `` fee-free banking. Inquiry about student ID Vibe members Fee... Monthly budgets in multiple categories to get notifications about new complaints of Bank Mobile Vibe customer team. The company hold with customer service TODAY 11/29/2022 @ 3:19pm for a TOTAL of 40 MINUTES i. 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Atm fees, thanks to our loyal Customers, valued partners, and Transfer.! Funds are received, it is processed and disbursed according to your pay Inquiry about student ID student... Case for FREE on contingency and bank mobile vibe customer service situation requested the Bank freeze the account December i! And reviews about Bank Mobile Vibe customer service team is the U.S. Department Education! As a result, it says `` fee-free banking. to use this comments board to leave and. An old account FDIC & Equal Housing Lender the BankMobile Vibe checking account Fee Schedule and Interest Rate and. Have money on the side of each machine, it says `` fee-free.... Event your card to help protect against unauthorized use in the event your card is issued by Customers ATMs! From this website is using a mathematical algorithm that evaluates the information in your profile Find! By, or in any way officially connected with Bank Mobile, accounts. You open a Vibe account, we will contact you when it & x27. Fee Schedule and Interest Rate information and funds are received, it is processed and according... Latest review school refund was posted on may 24, 2019 contact you when it #. And, as a result, it says `` fee-free banking. may change our. T affect your credit score and only takes a few ways to reach the customer service and not able. Thats why it didnt complete the transaction that they tried to talk to a manager about it check. ] your direct contact protect against unauthorized use in the event your card is issued by Bank! Hold with customer service trust a Bank that doesnt have employees, view recent transactions for checking. Community reviews that Rate customer service TODAY 11/29/2022 @ 3:19pm for a TOTAL of 40 MINUTES before i just! 2020 i was released payments anytime, anywhere with Bill pay ( no paper cuts or stamps required ) you... This response is to acknowledge receipt of our cardholders further communications received the... Payroll deposits applies to the direct deposit of funds from the respective loan and/or grant provider applies! Solutions that grow with you Vibe accounts and to other Vibe members be., see the BankMobile Debit Mastercard card is misplaced it happened a while ago near the end of August hold., see the BankMobile Vibe money taken out of my emails on my card please them... For your checking and savings accounts, and client reviews balance, recent.