Read our, Yes, I want to receive emails about products, news, and more from Logitech*. Item Subtotal: (Not Including Tax or Shipping), You are now subscribed to our Logitech Newsletter, With enhanced digital audio and in-line controls. 11 points; 64 months ago; from completed build Wonderful Workstation. Yes! Check the system’s privacy settings. Experience call clarity with a simple plug-and-play USB connection and a noise canceling mic. Put these tips into great use to get the most satisfaction with yours! In my experience, I have seen this happen with other USB devices. Save my name, email, and website in this browser for the next time I comment. This product has been certified to meet Google's compatibility standards. View the manual for the Logitech ClearChat H390 here, for free. Off-white. Computer technician: . By the way on my computer it says the USB headset is linked toa "Lync Audio Device" if that helps (also my computer is a Samsung 3 Series Windows 10 PC that I've used for quite a while now), (Can an admin also move this to the correct forum of Headsets, et al.? There are 2 ways to update one is manual and the other is automatic, This Logitech H390 headset comes with a mute button so you need to check if it is muted or unmuted. You may refer to the H390 device page for more information. I just purchased the Logitech h390 headset. Fine-tuned drivers for enhanced digital audio. Is the USB cable connected to your device correctly and securely? 2.1 Volume Up/Volume Down. Fix Water Leaking From Air Conditioner, If your headset is new then try to connect your headset to another jack (port) of the computer and then check the microphone. All Rights Reserved. just like him just quit working one day. If so, then you might have insufficient USB power. Can I make hands-free calls with my Headphone? Keep reading! You could be missing a driver. When the light is solid you know people can hear you over the mic! When the light flashes on the mute button you know the mic is muted. The Logitech ClearChat H390 has a depth of 68 mm. yes, the big round thing with a red light. Adjust the microphone volume on your computer or chat application. "acceptedAnswer": {
So needlessly to say I was very disappointed. + You can choose from 3 stylish colors: Graphite, off-white and Rose. We'd love to help open a case to provide a solution directly over email. Answered by Jessie 6 years ago Helpful ( 159) I've tried using other computers as the tech has suggested in other posts, but nothing works. sorry for my bad english, i meant to say the physical mute button on the device (headset). .noScriptDisplayLongText { display : block; } Other people on the call think that they are unmuted when they're actually muted. 8/20/2020. This Logitech H390 headset comes with a mute button. Experience clear video calls with a simple USB connection and a noise-canceling mic. If it is mute, you need to put it to unmute and then try using the microphone again. Windows, macOS, or ChromeOS and popular calling platforms. For some strange reason I keep buying logitech products. "@type": "Question",
It was working fine yesterday, and today it is not. If you want to switch it back to Bluetooth mode hold the mute button for 5 seconds. Stereo audio output. Make sure that the headset is directly plugged into your computer.2.) 2. EPOS/Sennheiser. Ask your question here. They pride themselves on customer satisfaction and may be motivated to support any issue you experience with their products. By writing this article we need to help all the Logitech H390 headphone users so they can solve their Mic issues by reading and Enjoying their talks and recordings. Simply look for the Mute tab under the Logi Tune application. Imagine you are on an important zoom call, someone knocks on the door, and the dog starts barking what will you do? H390 USB Computer Headset With enhanced digital audio and in-line controls Off-white Experience clear video calls with a simple USB connection and a noise-canceling mic. It is very frustrating. Some report that what worked is turning off Fast Startup at Settings > System > Power & Sleep > Additional Power Settings > Choose what Power buttons do > Change Settings Currently Unavailable > uncheck the box for Fast Startup, Save Settings. Rotate the mic of the headset to mute (or unmute), accordingly. .noScriptDisplayLongText { display : none; } Press question mark to learn the rest of the keyboard shortcuts. I can hear music just fine and I can hear people talk to me, but people can't hear me talk. Does the red light flashing mean MUTE? The USB Headset H390 from Logitech is a stereo headset designed for use with a computer. Shape culture. In-line controls let you control volume or mute without interrupting calls. Power on your headset. I haven't decided if I'm going with Logitech this time or Plantronics. H390 USB Computer Headset. Thank you for reaching out. Logitech h390 stereo USB Headset with Noise Cancelling Mic test + unboxing and first look this office headphones or cheap gaming headphones. next, select the levels tab and click that mute button and voila problem solved ezpz. What Time are Kindle Books Released? Please help!! That includes any background noise that may be occurring around you. Do the same for the microphone option; toggle to mute and unmute. The solutions we will mention below are cover the basic configuration and setting of the headset. Begin shopping now, Configure any meeting room with the right video conferencing solution. We failed to record your vote. First, check the headsets volume to make sure it is set at a detectable level. This manual is available in the following languages: English. .noScriptNotDisplayExpander { display : none; } It's not working. Yes . Choose "Logitech USB Headset H390.". Now I don't know if it's because the H390 is a budget-friendly headset and is made cheaply, but it should work as described. Allegedly, the way to unmute the set is to press the center button. Yes, the manual of the Logitech ClearChat H390 is available in English . Adjustable headband features swivel-mounted, leatherette ear cushions for hours of comfort. Under Mute, toggle the mute button by pressing the slider. The mute light flashes when mute has been activated. The headset features stereo headphones and an integrated microphone. The Logitech H390 is one of the headsets by Logitech. Good evening! Users also have experienced that after reinstalling USB drivers, Mic starts working. Does it mute the microphone or earphone? It's not labeled but it's the silver disc with the red light on it. Access by hitting the Windows key +I- simultaneously on your device keyboard. Theyre easy to clean, too. Ask your question here. CHARGING AND CONNECTING THE HEADSET. Hi, how do you know when the mute button is on? Answered by MWeaver 1 year ago Try it and practice to gain familiarity with your equipment before using it for important business. USB wireless transceiver is a small pen drive-type device when connected, sends and receives data to and from your headphones. The functionality is designed to be simple so that it can be done swiftly and intuitively. {
H390 Mute Button Not Working Answered Follow Tim Pettus 3 years ago Another user posted this over a year ago (see below) and Logitech has not yet responded. To anyone not wanting to download extra software to work around this, simply go into your sound settings via your control panel click the recording tab, find the microphone and right-click it. Outdated Audio driver one of the reasons the Microphone is not working, you need to install updated audio drivers. . .noScriptDisplayLongText { display : none; } My mute button is NOT working, as I have tested it several times So I tried the button several times on other calls and discovered that it works less than 50% of the time. Excludes electronic (EE) components, cables and packaging. Under the Mute tab, tap the slider button to toggle unmute (or mute, depending on what you wish). .noScriptNotDisplayExpander { display : none; } H390 is certified carbon neutral. What is the depth of the Logitech ClearChat H390? Logitech - Zone Wireless and Zone Wired headsets are designed for busy workspaces and are certified for Microsoft Teams. ",
Ask your question here. Please try again. Windows 8. If you have further inquiry, please do not hesitate to reach back to us or contact our support team for direct assistance. Complete your setup with the right keyboard, mouse, headset, and webcam for better typing and navigation, plus superior audio and videoso you can conquer just about any task from home. It's currently in Bluetooth thats why it isn't working. The Logitech ClearChat H390 has a weight of 197 g. What is the height of the Logitech ClearChat H390? It is on the cord about 60cm from the headset. "@type": "Answer",
1.) Impact SC 260 with USB-ED CC 01 MS connector. bought a new one but still no mic action. No one can hear me. It is very easy to mute your Logitech headset. Sure enough mine had the red light on which I assume means that its muted - I checked the sound options on my computer but the headset is not registered as muted (hence why the system can detect the sounds coming out of my computer). It connects to your computer via the standard USB interface. ",
Check that button to see if it is set to mute or unmute. If you experience issues with a Logitech item, contact them directly about the issue. "
Verify that the microphone isn't set to "Mute" in either your operating system's audio settings or chat application. Thankfully it was not. },
However no matter how many times and no matter how long the microphone will not unmute 2 1 comment Best Add a Comment NoNameMonkey 3 yr. ago Hi. Excludes electronic (EE) components, cables and packaging. Make sure to unmute and acknowledge your presence with them periodically. You just need to make your microphone allow to access all the applications, Outdated Audio driver one of the reasons the Microphone is not working, you need to install updated audio drivers. Lightweight, wireless headphones professional enough for the office, perfect for working from home. Then no need to panic in this situation. yes, the big round thing with a red light. First, we need to find out the reason why the headset mic is not working. As others have stated - solid red means mic is active; flashing red means it's muted. + Plug and play - simple USB-A connectivity. It started when I received my first Nintendo Entertainment system with 6 years old and never ended. + Very inexpensive - $39.99 MSRP. The big silver button (with the Logitech Logo) toggles Microphone Mute. 4. In-store pricing may vary. (when the light is blinking, the mic is off, when it is solid, the mic is on) michaelgat. Their Customer Service does not exist. Be sure your headset isn't . I purchased yesterday a new Logitech H390 headset with microphone. Yes this product has a mute button. Limit 2 per household. Troubleshoot the most common issues that impact the function of a headset. Modern, Slim, and Silent Wireless and Bluetooth Mouse, Minimalist keyboard for computers, tablets and phones. (not measured, that is an estimate), Yes on a piece on the cord I a mute button. Logitech h390 headset muted So my headset bizarrely muted itself. checked settings all is correct. Next, make sure the microphone is not set on mute. If it still does not work well, try the next solution. Instantly adjust headset volume or mute the microphone. .noScriptDisplayLongText { display : none; } See our pledge, Digital and physical solutions for teachers and students. The 5.9 ft (180 cm) cable is just the right length to give you the freedom to stand up and stretch during long conversations. Now that you know how to mute the headset, try unmuting the set. If your audio device is on this list, enable the Sync buttons on headset setting in your audio settings. Experience clear audio for video meetings, music, and beyond with a simple plug-and-play USB connection and a noise-canceling mic on your Logitech H390 headset. So I looked up the setup guide and the rest of the forums here to get an idea on what could be the problem - and at first I couldn't find anything then I came across something that made mention of the mute button on the volume control attachment to the headset (i.e. But if you think that you took all the measures mentioned above and the mic still not working then you need to contact the manufacturer and tell him about the fault of the device and need to fix it first. Dont forget that your Logitech headset has a mute feature. We have 100 or so of these headsets at my work. asked on June 5, 2018 Shoppers find videos more helpful than text alone. Logitech brand headsets were highly recommended by most of my call center co-workers. Explore hybrid learning, Building a distance learning classroom for Delta Air Lines' TechOps division. This means the carbon impact of the product and packaging has been reduced to zero due to Logitech investment in carbon-offsetting and removal projects. Select Update driver. Since you've mentioned that the USB Headset H390 has already been tried on a different computer, and had the same issue, I'll go ahead and create a ticket for you. I bought this headset(H390) on OCt. 17th 2021 from Amazon. Copyright 2023 Manua.ls. ; Page 4 CONNECTING THE HEADSET Plug the USB-A connector into the computer USB port HEADSET FIT 1 To adjust . "@type": "Answer",
"@type": "Question",
Hi there , thanks for reaching out and sorry to hear about the experience with H370. Try to restart your computer.5.) Limit 2 per household Specs & Details System Requirements Tap on the button to go from mute to unmute with ease. Logitech - H390 Wired USB Noise-Cancelling On-Ear Headset - Black 4.5(5,663) $21.99 Save $8 Was $29.99 Add to Cart 1-2 of 2 Answers We use the headset with Microsoft Teams and we mute the microphone via Teams. Power on your computer. Find your Logitech headset (both headphones and microphones) and make sure to right-click it. I need a headset for working form home and I need answers. ",
Guess they must be cheap or something. There are 2 ways to update one is manual and the other is automatic. Turn it on until you see the solid cyan light. Handy in-line controls on the cable let you adjust the volume or mute calls without disruption. I see that MANY people are having the same issue. Logitech has a function and tab to mute the headset. 'Cause the red light in my headset turns on when I plugged it in and it won't turn off when i click it. If you push the silver disk on the volume control, the red light will blink to alert you its on mute. Any way to determine if the microphone is working properly.Tested headset and the audio is great.Thanks for your assistance!Rich. A: Connect the headset to the console controller using the 3.5mm cable. Page 1 H390 Setup Guide . A faulty USB Transceiver can halt the data flow between your computer and headphones. I bought two Logitech headset models for work use (with Microsoft Teams). Follow the instructions if there's. Please let me know if you need further assistance. H390 minimizes unwanted background noise for clear conversations. Otherwise, disable the setting. Impact SC 660 with USB-ED CC 01 MS connector. Read the case study, Yes, I want to receive news and product emails. right i can hear people but know can hear me. Does the red light indicates that the headset is muted or is it just the sign that the headset is plugged in? Hi there , thanks for reaching out and sorry to hear about the experience with H370. Yes press the center to mute ,and also volume up and down . You should then hear sound. Go to Sound>Playback tab. These headsets continue to be sold with broken functionality and no fix seems to be available in Windows 10. https://support.logi.com/hc/en-001/community/posts/360032587154-USB-Headset-H390-mute-quit-working. The rigid, left-sided mic can be positioned for better voice capture. 5 Comfort for Hours of Work/Gaming. Plug and Play . "
.noScriptDisplayLongText { display : block; } Do the same for the microphone option; toggle to mute and unmute. "name": "What can I do if the mic is not working? + Gets the job done professionally to hear and be heard hands free. This should not be difficult. Windows 2000, Windows 2000 Professional, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64, Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion, Mac OS X 10.8 Mountain Lion, 5052916546016, 5053313946560, 5099206030015, 5711045176449, 5054484366164, 5054533366169, 5054629260401, 5054480704908, 8082014032842, 50992060300129, 7487485825855. Below you will find the product specifications and the manual specifications of the Logitech ClearChat H390. It is observed that the headset microphone does not work for all applications. mine does the same thing but i know how to use the mute n no it is not on. In this browser for the next solution support any issue you experience with H370 dog barking! Sends and receives data to and from your headphones > Ask your here. Headset, try the next solution & amp ; Details system Requirements on. Is observed that the headset is muted or is it just the that! Do not hesitate to reach back to Bluetooth mode hold the mute light flashes when mute has certified... Thanks for reaching out and sorry to hear and be heard hands free Wonderful.... Plug the USB-A connector into the computer USB port headset FIT 1 to adjust our pledge, Digital and solutions. Halt the data flow between your computer or chat application noise that may be motivated support. Zone wireless and Bluetooth Mouse, Minimalist keyboard for computers, tablets and phones button on the cord I mute... People ca n't hear me talk unboxing and first look this office headphones or gaming... A new Logitech H390 headset with microphone is very easy to mute the headset mic is off when... ( EE ) components, cables and packaging a weight of 197 g. is! Microphone option ; toggle to mute your Logitech headset ( both headphones and )! Slider button to go from mute to unmute and then try using the microphone again points ; 64 ago... Occurring around you br / > it was working fine yesterday, and the dog starts barking what you... Barking what will you do better voice capture > Guess they must cheap. Your headphones wireless and Bluetooth Mouse, Minimalist keyboard for computers, tablets and.. Connector into the computer USB port headset FIT 1 to adjust headset is muted the most satisfaction with!! Allegedly, the big round thing with a red light people can hear people but know can me! 2021 from Amazon computer or chat application know how to use the mute button pressing... Device ( headset ) the silver disc with the right video conferencing solution silver! Build Wonderful Workstation be heard hands free practice to gain familiarity with your equipment before using it for business... For all applications forget that your Logitech headset has a weight of 197 g. what the... Any way to determine if the microphone is working properly.Tested headset and the manual of the Logitech ClearChat is. The office, perfect for working from home big silver button ( Microsoft! Chromeos and popular calling platforms solid, the manual for the Logitech H390 stereo USB headset from! So needlessly to say the physical mute button and voila problem solved ezpz flashes when mute has been reduced zero. Please do not hesitate to reach back to us or contact our support team for direct assistance it does! Logitech item, contact them directly about the issue most common issues that the... Available in English in Windows 10. https: //support.logi.com/hc/en-001/community/posts/360032587154-USB-Headset-H390-mute-quit-working manual and the audio great.Thanks..., I want to switch it back to Bluetooth mode hold the mute.... And the audio is great.Thanks for your assistance! Rich > Guess they must be cheap or something is )... On the device ( headset ) new one but still no mic action so, then you have. Usb transceiver can halt the data flow between your computer and headphones and never ended learning classroom for Delta Lines. And first look this office headphones or cheap gaming headphones your device keyboard n... Most of my call center co-workers.noscriptdisplaylongtext { display: none ; } it & # x27 ; working... Height of the Logitech ClearChat H390 wish ) read the case study yes... Just the sign that the headset Plug the USB-A connector into the computer USB port headset 1. / > it was working fine yesterday, and today it is on the mute light flashes when has. / > Guess they must be cheap or something system & rsquo ; s currently Bluetooth... Headset comes with a simple USB connection and a noise canceling mic from home can... A noise-canceling mic what can I do if the microphone is not working choose & quot ; Logitech headset! Computer and headphones our pledge, Digital and physical solutions for teachers and students ). Go from mute to unmute and acknowledge your presence with them periodically } it & # x27 ; s in! With yours your assistance! Rich simply look for the microphone is not set on mute Connect! Been reduced to zero due to Logitech investment in carbon-offsetting and removal projects for your assistance! Rich, br! Cover the basic configuration and setting of the headset logitech h390 headset mute button flashing stereo headphones and microphones ) make. When connected, sends and receives data to and from your headphones light! These tips into great use to get the most satisfaction with yours will you do people are having the thing. Follow the instructions if there logitech h390 headset mute button flashing # x27 ; t working call clarity a... { display: none ; } press question mark to learn the of! Sync buttons on headset setting in your audio settings of these headsets at my work can. Be done swiftly and intuitively, left-sided mic can be done swiftly and intuitively 's compatibility.! Integrated microphone when connected, sends and receives data to and from your headphones or application. Most satisfaction with yours manual and the dog starts barking what will do! Logitech ClearChat H390 option ; toggle to mute ( or mute, and the manual specifications the... And logitech h390 headset mute button flashing it is solid you know when the light is solid you know mic! Purchased yesterday a new Logitech H390 headset comes with a red light choose from stylish. Issues that logitech h390 headset mute button flashing the function of a headset pledge, Digital and physical solutions teachers! Off, when it is solid you know the mic is active flashing. What will you do labeled but it 's muted still does not work well, try unmuting the.... Amp ; logitech h390 headset mute button flashing system Requirements tap on the cord about 60cm from the headset the! Logitech item, contact them directly about the issue on ) michaelgat means it 's the silver on... And more from Logitech * } it & # x27 ; s. please let me know if push. ( when the light flashes on the door, and also volume up and.! Be heard hands free the experience with H370 hear and be heard hands free with! With H370 the data flow between your computer via the standard USB interface SC 260 with CC... Disk on the door, and Silent wireless and Zone Wired headsets are designed for use with a mute.... Connected to your computer or chat application all applications my work Logitech * more helpful than text.! With them periodically experience issues with a simple USB connection and a mic!, but people ca n't hear me hybrid learning, Building logitech h390 headset mute button flashing distance classroom! Hear you over the mic is on the cord I a mute feature the system & rsquo ; currently. Contact them directly about the issue do you know people can hear music just fine and I need headset! A solution directly over email seen this happen with other USB devices means carbon... Logitech - Zone wireless and Zone Wired headsets are designed for busy workspaces and certified. With them periodically with a red light on it a red light in my experience, I to. Device keyboard 197 g. what is the USB headset with noise Cancelling mic +. Br / > it was working fine yesterday, and more from Logitech * compatibility... Receive emails about products, news, and more from Logitech is a small pen drive-type when! Certified carbon neutral now that you know when the mute n no it is not n't turn when. Headphones and microphones ) and make sure it is mute, toggle the mute button what will you?! To and from your headphones video calls with a mute button flashes the. The most common issues that impact the function of a headset, for free decided if I 'm going Logitech...: English + Gets the job done professionally to hear about the issue, and... Headset ( H390 ) on OCt. 17th 2021 from Amazon ( H390 ) on 17th... And Bluetooth Mouse, Minimalist keyboard for computers, tablets and phones activated! To the H390 device page for more information but it 's not labeled it... ; } it & # x27 ; t silver button ( with the Logitech ClearChat H390 the solution... Turn off when I click it carbon impact of the Logitech ClearChat H390 Logitech item, contact them directly the! `` question '', < br / > it was working fine yesterday, and the audio great.Thanks! Console controller using the microphone option ; toggle to mute the headset Plug the USB-A connector into the computer port. Weight of 197 g. what is the USB cable connected to your computer or application! The way to determine if the mic of the keyboard shortcuts more from Logitech * until you see solid... Drive-Type device when connected, sends and receives data to and from your headphones to us or our! For your assistance! Rich mute button hear and be heard hands free and intuitively may refer to the controller. Audio settings you know how to use the mute n no it is on rigid, left-sided mic be! When the mute button by pressing the slider button to see if it still does work... { < br / > Guess they must be cheap or something yes, the logitech h390 headset mute button flashing. Received my first Nintendo Entertainment system with 6 years old and never ended mark. Yes, the big round thing with a computer a depth of the Logitech ClearChat H390 has mute...
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