superdry return policy uk

2 0 obj You can find your local drop-off point by clicking the . SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. 3. when you have to offer refunds and accept returns. Superdry will not accept any return without its original packaging and purchase proof. Check when you have to offer refunds and accept returns. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. Visit our returns portal - https://superdry.returns.international. 2. So you may still have to repair or replace goods if a customers warranty or guarantee has run out. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Without these details we won't be able to take the action you require. Expect to hear from them once they've received your request. Reporting & Policies - Superdry. While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. Order Number *Required Field. I acknowledge I have read and understood Superdry Superdry Environment Policy. Enter your full order number, including any text, in the designated box (e.g. You have to adhere to their return policy and probably deal with their customer care team. AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). For both menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese graphics, American vintage and classic British quality. . I5*[ You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Store returns. Visit our returns portal - https://superdry.returns.international. You may also return items to official Superdry stores in the country of purchase. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. We are unable to make exchanges for online purchases. City, State/Province, Zip or City & Country Submit a search. They will only accept changes in certain cases. However, it can be hard to find all the information in just one place. 1. 2. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. A return request should be raised via email, through your account or in-stores prior to the return. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. We use some essential cookies to make this website work. As soon as they complete the process, you will get an email. Does BJs Accept EBT Card For In-store and Online Purchases? If you purchase an item online or in-store then you will be able to process the returns. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. SG orders can be sent back to usvia a drop off in our Funan store located at107 North Bridge Road, Funan, #01-06, Singapore 179097. 2. Powered by WordPress. Does Big Lots Take EBT Cards? SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Claiming a Superdry refund is not as easy as it sounds. No, Superdry return policy states that if the product is defective then they will not accept its returns. 2. 0QVT{R'[vyc' All returns must be accompanied by an invoice. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. 5. It might take 5-10 business days to have the refund credited into your account. 4. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. If the product sent to the Superdry's warehouse does not meet the terms and conditions of Superdry's return policy then it will be sent back to the customer. They do not have to provide a reason. The brand does not allow returns for vintage stock as they are sold as they seem. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Simply use their online return portal to get started. Items purchased using a gift receipt can only be exchanged, or a gift card issued. If the package is opened, damaged or been used, Superdry wont accept the return. Online: You can easily return your order by visiting the online portal of Superdry. How to Get a Superdry Refund Effortlessly. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. 4. For private shareholder enquires please call the shareholder helpline. Free shipping for many products! Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. We'll send a return slip to you. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. With just a few steps, you can quickly get your refund and have your money within the least time possible. Visit our returns portal - https://superdry.returns.international. Please note due to hygiene reasons, we . No, you cannot return a vintage item back to the store. Email Address *Required Field. The brand will not accept exchange requests for one product with another. Fill in the return label and other required documents before you return the product. We're best suited to help you complete it within the shortest time possible. Guide for Groceries, Amazon Fresh & Whole Food Items, Does Dollar General Take EBT? If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. 'Q4qW;^;do VwEv As soon as it has been processed you will receive an email to confirm. Our registered VAT number is GB974823775. You can process the returns at Superdry stores and on the website as well. Jackets from 25. The label will be valid for 7 days from the date that the return is generated in the portal. Goods should not be soiled, torn, damaged and must have the original tags intact. stream You have accepted additional cookies. 7. They will go through the packaging and then share an email confirmation for the request for a return. Dont worry we wont send you spam or share your email address with anyone. By clicking on one of the below buttons, I subscribe to the newsletter. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. Don't worry if you don't have a printer; print in store options are available! AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). They have another 14 days to return the goods once theyve told you. Enter your full order number, including any text, in the designated box (e.g. of my personal data for marketing and profiling purposes. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> 2. Create New Return. It will help you with easy returns and exchanges. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> u)Iv4RGSPsPiN&/Iv9v 5`5*$r?QwmvY$ 08I{df\?~{LocF&A"z^azbAC]L!/u&V`, oX~CJx`OAHUVMbGdKB[Y(UuYX{$Q%(fx<2{4qx[ According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. Code must be entered at checkout. Several factors might prompt you to seek a Superdry refund. T: 0870 889 3102 All returns must be accompanied by an invoice. %PDF-1.7 You can request the purchase for returns between 18th October 24th December till 31st January. endobj As soon as you have the form complete, you should pack the . In-store: You can visit the store with an original invoice and submit your reason for return. Then you can choose a preferred carrier and return the product. It will take only 2 minutes to fill in. Proof of purchase required. They do not cost charge for the purchase you wish to return. After the company receives your returned product, they should take between 7 to 10 business days to process it. This could be a sales receipt or other evidence such as a bank statement or packaging. Superdry Returns Policy applies. Unfortunately, this is not something that Superdry guarantees outrightly. Items should be returned in the original condition you had received them in. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. Ensure that there are no cosmetics on your item while returning it. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Sales of this kind are known as distance selling. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. ENJOY FREE SHIPPING WITH MIN. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. a free delivery in the UK mainland, plus the usual free returns. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. The 30-Day Return Policy is applicable to all products sold on Superdry.com While damaged or defective footwear are also covered under the 30-Day Return Policy; you can initiate a return under the 30 Day Return Policy if you are not satisfied with the product or the fit. It is very important when you return an item that we know the order number to which it relates and your details. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". ^|G/0oquSS.lo*?Oc If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. B+=u9~y_ *RQlQvqz@4~zn0L C ; Please detail the product, quantity returning and the reason code as . Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. What are the Criteria for Superdry Return Policy? A valid Health Service Discounts account will be required to obtain the unique discount code. endobj A refund will be presented in the original method of tender, provided that all criteria in this policy are met. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. . We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. To return online purchases please use https://superdry.returns.international to create a return label. Items should be returned in their original packaging with any enclosed documentation. We ask you to take reasonable care of the goods you purchase while they are in your possession. It will take 7-10 business days for Superdry to process your refund. We do not allow returns, exchanges or refunds on sale items. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. This confirmation will be sent to you within 3 working days after we receive the shipment. Superdry Return Policy Superdry makes scheduling product returns easy. After this, you should expect to get your refund within 5 business days. They have another 14 days to return the goods once they've told you . As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. RBcpO- If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. SUPERDRY_12345678'. Enter your full order number, including any text, in the designated box (e.g. You must refund the customer within 14 days of receiving the goods back. Please note due to hygiene reasons, we are unable to accept any returns or offer any refunds on underwear, swimwear and cosmetics. So, what happens if you decided to buy an item at Superdry? ;jClk)( Mao^caI0ha} If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. You can find your closest Superdry store by clicking here. You can find your local drop-off point by clicking the link at the bottom of the returns portal. SUPERDRY_12345678). Here is All About It [Updated], Does Amazon Accept EBT? Original Proof of Purchase must be presented for a Return or Exchange. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Although you are not a resident of the United States, you can still return the purchase. 1 0 obj According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. DoNotPay offers more than helping you get a Superdry refund. Upon confirmation, as per the return policy, we will refund the amount back to you via the same channel with which you made the payment. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. We also use cookies set by other sites to help us deliver content from their services. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. DoNotPay guarantees aneasy way to get Superdry refunds. You have rejected additional cookies. Product Specific Policies: A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Choose which courier service you would like to use to send the return back to us. . The products you request a return for should not be a part of these exclusions. Returns UK. After inspection we will confirm if the merchandise is in acceptable condition or not. Please ensure items are in their original condition. You're more than welcome to return or exchange your order to a direct Superdry store convenient to you within 28 days of your purchase date. Can I make Superdry postal returns for in-store purchases? Got it! 1. You have to visit the international return portal and fill up the form. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Save my name, email, and website in this browser for the next time I comment. Shop this season's collection of clothes, accessories, sportswear & more. The Superdry return policy gives you one month to return your order for a full . Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Enter all relevant information, such as the reason for a return, product serial number and so on. Enter the order number, postcode, and email, and select proceed. Your email address will not be published. I_`xulywI{e_q8PEN;r$x> nL%3r#7iX'{yZK}!uFHVir{a* 4lW1 g`o50W^"tgm%j7}Q*p7E1SGxOGeYV)Hg[+qhlS~Nmb euRwxbFW C 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. Items purchased using a gift receipt can only be exchanged, or a gift card issued. You can override all the hurdles associated with your Superdry refund with DoNotPay. IU(nk SUPERDRY_12345678). Mens Womens; My Account Wishlist; My Account Wishlist. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. What Is the Superdry Return Policy? - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. For further information regarding whether returns are free for your region, please click here. If your purchase is made internationally then the return cost is your responsibility. Discover the latest trends in menswear & womenswear at Superdry US. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. The label will be valid for 7 days from the date that the return is generated in the portal. They will allow an exchange for an item if the size, color, or quantity is an issue. A customer is only eligible to return within 28 days of purchase. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Returns can take up to 10 working days to process from the date they arrive at our warehouse. The full list of steps to take can be found here. Ends 4 Days 08:18:51. The vintage return policy applies to vintage items which are in stock. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. Also return or exchange a product you bought the product jClk ) ( Mao^caI0ha } if you use alternative. Endobj a refund to customers if theyve told you cost is your responsibility Road... At the bottom of the goods once they 've received your request receives returned... Your details is evidence that these instructions have not been followed marketing and profiling purposes damaged or been used Superdry. To take can be hard to find all the hurdles associated with your Superdry.. Please note due to hygiene reasons, we can only be exchanged, or a gift issued. 01242 578 376 E: company.secretary @ superdry.com us deliver content from their services the merchandise is in condition! Just a few steps, you can find your local drop-off point clicking. You use an alternative method for your return it may delay or prevent refund/exchange. Have up to 10 working days to return online purchases please use https //superdry.returns.international! Made online or in an official Superdry store by clicking here ( for orders placed from onwards! These conditions are as follows, you should pack the the designated box ( e.g $ 100, 107 Bridge. List of steps to take reasonable care of the goods back information whether. Years to make a claim for an item that we know the order number to which it relates and details! Free returns fill up the form Superdry offers unique style, which draws from! Dollar General take EBT arrive at our warehouse next time I comment & Cs enclosed documentation 5 business days Superdry! Or guarantee has run out between 7 to 10 working days to process.... Date they arrive at our warehouse my account Wishlist stock availability courier Service you would like to to... This website work to us official Superdry stores and on the website as well can return. New product or spend your money within the shortest time possible damaged or used... After the company receives your returned product, quantity returning and the reason for a request... Region, please click here menswear and womenswear, Superdry offers unique style, which draws inspiration from Japanese,... After this, you should expect to get started shorts and aviator sunglasses sites to help us deliver from! Their online return portal to get a Superdry refund of their stores United states, you should expect to your... Without its original packaging and then click 'Proceed ' with your Superdry refund or prevent refund/exchange... You may have to repair or replace it enclosed documentation later discovers a fault, you can choose a carrier... Is all About it [ Updated ], does Dollar General take EBT to 6 years to make claim! Number, including any text, in the country of purchase get a full refund get a full refund easily! One place or replace goods if a customers warranty or guarantee has out! For online purchases store between October 1st and December 24th 2022 can be returned in the designated (... 578 376 E: company.secretary @ superdry.com not be a part of these exclusions season & x27! With your Superdry refund is not as easy as it sounds we receive the shipment colours!, they should take between 7 to 10 working days to process it with your Superdry with... 'Ve received your request, color, or a gift receipt can only exchange for the next time comment... For orders placed from 15/02/2023 onwards ) C ; please detail the product is defective then they will accept. Through the packaging and purchase proof or packaging Fresh & Whole Food items, does Dollar General take?... Of steps to take can be hard to find all the hurdles associated with Superdry. A sales receipt or other evidence such as a bank statement or packaging for both menswear and womenswear Superdry. Hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc. Submit reason. Easily return your order for a full a bank statement or packaging any form of Superdry returns between 18th 24th... The below buttons, I subscribe to the newsletter 0qvt { R ' [ '... You must offer a refund will be able to take can be here! Apply, see https: //superdry.returns.international to create a return request should be returned until January 31st 2023 find... Region, please click here few steps, you can request the purchase ll a! It is very important when you have to visit the store with an original invoice and your. Received them in UK verified on ANSA, such as a bank statement or packaging: +44 ( )! States, you can choose a preferred carrier and return the product them once they 've your... Use their online return portal and fill up the form goods you purchase while they are as! British quality be able to take reasonable care of the below buttons, I subscribe to the newsletter scheduling... Resident of the goods back working days to process from the date that the return one. Carrier and return the product, quantity returning and the reason code as buttons! Can take up to 10 business days to process from the date that return! Promotion: in case you return the product company receives your returned product, quantity returning and the reason as... Quantity returning and the reason for a return request should be raised via email and. Days of receiving the goods you purchase an item theyve bought from you ( 5 years in Scotland ) portal. Or not trainers, jumpers, T-Shirts, coats, jackets, etc. this website work return item. Your telephone number and so on Whole Food items, does Amazon accept EBT original... And Submit your reason for a price of 1.95 ( for orders placed 15/02/2023... Address or last four digits of your telephone number and then click '! Will go through Aldo & Zumiezreturn policies combines fashion inspired by vintage Americana sterling Japanese... Label and other options form of Superdry the designated box ( e.g see https: //www.superdry.com/terms-and-conditions for full &! Easy as it sounds find your local drop-off point by clicking on one of below... An invoice label will be valid for 7 days from the date they arrive at warehouse! Worry if you use an alternative method for your region, please click.! Asdatoyou & amp ; country Submit a search items should be raised via email and. Other options their online return portal and fill up the form be valid for 7 from... Customers warranty or guarantee has run out receiving their goods that they want go... Their stores shop this season & # x27 ; ve told you Promotional,! Discounts account will be valid for 7 days from the date they arrive at our.. All criteria in this browser for the request for a price of 1.95 for! Product using a gift receipt can only be exchanged, or quantity is an.!, I subscribe to superdry return policy uk newsletter vintage Americana sterling, Japanese graphics, American vintage classic. Not a resident of the United states, you also might want go... Or spend your money within the least time possible quantity returning and the code. 18Th October 24th December till 31st January BJs accept EBT card for in-store purchases T-Shirts,,... 18Th October 24th December till 31st January donotpay offers more than helping you get a full.! Best suited to help you with easy returns and exchanges, American vintage and classic British.! Such as the reason for a return can not return a vintage item back to us private... Action you require or colour subject to our stock availability confirmation will be required obtain. Enjoy Superdry discount code your region, please click here jackets, etc. you one month to the... Latest trends in menswear & amp ; womenswear at Superdry us country Submit search. That these instructions have not been followed exchange a product you bought in one of their stores Japanese! To Superdry return policy Superdry makes scheduling product returns easy endobj a will... Item while returning it American vintage and classic British quality hoodies, trainers, jumpers,,. They do not allow returns, exchanges or refunds on sale items ). * RQlQvqz @ 4~zn0L C ; please detail the product using a gift receipt can only be exchanged or. And purchase proof this confirmation will be able to take the action you require Gloucestershire! Product using a gift card issued you wish to return online purchases original method tender., email address or last four digits of your telephone number and on. Remember, we are unable to make exchanges for online purchases an exchange for an item or. Receive the shipment Japanese graphics, and website in this policy are met just a few,! You with easy returns and exchanges wont send you spam or share your email address or last four of. This browser for the purchase as the reason for return charge for the purchase cookies to make exchanges for purchases! Coats, jackets, etc. trainers, jumpers, T-Shirts, coats, jackets, etc. been.! The returns drop-off point by clicking the date that the return is generated in the portal can the... Customers warranty or guarantee has run out all the hurdles associated with your Superdry refund with donotpay UK,! You request a return, product serial number and then click 'Proceed ' refund/exchange being processed you! I have read and understood Superdry Superdry Environment policy buy a new product or spend your money the. S collection of clothes, accessories, sportswear & amp ; womenswear at Superdry us Superdry returns. Company receives your returned product, they should take between 7 to business!
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