If youve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem. Unfortunately, Suddenlink does not have 24-hour support. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. Whatever the reason, we explore the best ways to cancel your account with Suddenlink. Head over to our Optimum customer service guide to learn more. Back to top Late cancel Optimum.net is compatible with a wide range of browsers. Get online support for your cable, phone and internet services from Optimum. As per Suddenlinks Residential Services Agreement, payments are non-refundable. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. Has your service with Suddenlink left you disappointed? One of our proudest moments was when our app received the 2020 Louis M. Brown Award for Legal Access by the American Bar Association. When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} On June 10, 2022, Suddenlink. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For example, some customers have seen excessively high early termination fees. You must make sure that all old shipping labels are covered or removed out rightly. VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. All of the downloads are safe from the vendor's official website. That hurts. Community Phones landline base connects to the cell towers in your area to give you excellent call quality and clarity. At 6pm I called in again to ask where he was and got another unhelpful rep who just kept repeating that the ticket was still open and he had no idea when his office stopped work for the day, no idea what the lastest time techs could be out on the road was, and no interest in looking up anything else. I think she didn't realize she'd muted me. Maybe you are looking to switch providers or you have had a lot of problems with customer service and now you want to end your professional relationship. Contact an Optimum Expert with, We will debit This appointment was scheduled for the technician to show up anytime from 1:00pm-5:00pm. We can also help you cancel those, too. All rights reserved. I said no, that we only want a new modem/router. We can't get your messages right now. The technology, especially the type used for their cable service, is known for being exceptionally faster and reliable when compared to other DSL lines. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Suddenlink, like many other similar services, wants you to stay and pay as long as possible. Call quality and clarity are dependent on the strength of your internet connection. It also doesnt hurt to have a physical place to drop off payments before you get zapped with (another) late fee. Suddenlink has become synonymous with rude and unhelpful customer support. Should You Stick With Suddenlink or Switch to Frontier? First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Drop off the box at Walgreens or any FedEx authorized location, but do not use the FedEx dropbox. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The infamous Suddenlink rebranded itself as Optimum on August 1, 2022. You can say New customer or press pound. Then the system will send you to a rep. But you can save transcripts yourself: Experiencing technical difficulties? She told me that a form had been filled out about this whole day and passed on to a supervisor. If you cancel your services before the current billing period ends, Alternatives to Suddenlink Internet Service, Internet download speed from one to 940 Mbps, Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. But real-time advice is always our preference. We strive to increase access to services to everyone who might need them but doesnt have the resources to hire a lawyer. ** Your original arrival window was from Suddenlinks recent glitches have made phone service anything but reliable for many of its customers. Then, click on the account details option. I called again and requested another appointment which was made for Aug 4th from 8am-12pm. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. If its a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document. 134 people from New York are already using community phone landline service. There are two ways to pay your Suddenlink bill by phone. Log into your account. Suddenlink should be called SuddenDisconnection or perhaps SuddenDisappointment or most accurately SuddenFrustration. Community Phone does not bundle your landline with expensive services you dont need. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. Need help with your Suddenlink business account? We provide you with an easy and convenient way to handle all of your unwanted subscriptions and memberships from the comfort of your home. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. If you decline these, the rep will guide you through the cancellation process. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. Dont even think of doing it via text. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. No, youre not eligible to receive a prorated Suddenlink refund. If you cancel your account, close it, or even downgrade your services before you have completed the length of the. All rights reserved. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. Click on the 'Account Information' button. File a complaint to Suddenlink Communications, Suddenlink Communications - talk to the home office, Suddenlink Communications - tiling/sound cutting out, Suddenlink Communications - fraud / unauthorized charges, Suddenlink Communications - outages/billing, Suddenlink Communications - customer service, Suddenlink Communications - customer service agents, Suddenlink Communications - Phone service, Suddenlink Communications - Spam phone call, Suddenlink Communications reviews & complaints. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. Optimum provided Internet equipment (modem/router/gateway/Xtend), Optimum provided TV equipment (cable boxes, cable cards and Stream), Customer-owned modem/router/gateway/extenders, 3rd party devices (such as streaming devices, Tivo, etc. Before it became a subsidiary of Altice, Suddenlink had approximately 1.5 million users. You will see a window with a calendar of dates. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Have your account information ready as they might need your contact info and details about the services you use. It applies only to the monthly fees. Mark your install date on your calendar and plan to be home. If its yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week. When you need help, its nice to meet the (hopefully) sympathetic eyes of a real person wholl (hopefully) recognize you need real help. Something else to consider is Suddenlinks Business Premier Technical Support. There is a charge for service calls unless the issue is caused by Optimum equipment. Navigate and click on "Account Information.". Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514 New Jersey: (973) 230-6048 Long Island: (631) 393-0637 Connecticut: (203) 870-2583 Call Suddenlink customer service at: 877-694-9474. Fortunately, Suddenlink has those places. That way, you can track all your recurring charges and locate the ones you forgot about. Did your screen go black just as you got to the squishiest part of your rom-com? Online chat support is open seven days a week from 9:00 a.m. to midnight. For more information, please see our Theyre useful for recalling actions taken on our account and instructions from reps. And unfortunately, Suddenlink doesnt offer this service. steps outlined below to contact Suddenlink. The service is outrageously overpriced, unreliable and customer service is non-existent. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. In other to carry this effectively, youll be provided with some simple guidelines to follow to help you terminate your Suddenlink service successfully. Check under My Services for Suddenlink outage details. Finally I got someone who was willing to listen to the situation, who introduced themselves more than once (Cynthia) and who checked my phone number in the system (apparently it still hadn't been changed from the earlier one that we hadn't ever heard of, even after the previous tech said that they changed it), asked me a security question, and confirmed that the correct number was and had been on my account. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. Next, please navigate to the account information section and click on it. It is owned by Altice USA, one of the largest American cable operators. According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. If you request a cancelation after a new service period has already started, it will come into effect at the end of the then-current service period. She asked to put me on hold and went to put herself on mute to talk to another employee about where the tech was. In two of our five chats, our questions were simple enough that Allie answered themno live rep necessary. In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. I was having problems with the company for months. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. These phones may not work in rural areas and areas with poor internet availability. constantly changing schedule cannot plan anything outside of work. Feel free to drop us another DM for further assistance. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Log into your account. When the cancelation is processed, our app will send you a notification. Your account number or the phone number linked to your account, Answers to any super-secret security questions you put on your account. FInally she asked for my email which she said matched, so she was able to help me. SUPPORT. , payments are non-refundable. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Ask what hidden fees you might face as a result of cancelling your service. Yes. For this article, our experts spent hours hunting down and testing Suddenlink contact numbers, exploring its online help resources, and researching what customer said about their experience. I cant say enough good about this company! Note: Remember not to use a FedEx drop box. Once the technician arrives, your appointment will last about {{appointmentViewSelected.pacDuration}}. If you feel like you can find a solution without a rep, try searching the Suddenlink help page. Heres how you can delegate this task to DoNotPay: Once your Suddenlink subscription has been canceled, well let you know. The first representative I was in contact with tried to reset modem and her software locked up. At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. to cancel your appointment? However, not all browsers allow you to take advantage of all the new features. if youre not satisfied with the service you selected. We'll be by to help you with your {{appointmentViewSelected.APPOINTMENTTYPE}}. At 4:45pm the technician called and said that the closest node to . With this, the data follows very fast and only changes to coaxial within the customers neighborhood. Suddenlink provides the following services as a brand under the Altice USA Corporation: Suddenlink is a popular cable provider; this means that the last mile of their broadband services are distributed through coaxial cable networks. If you have a monthly subscription, this begins either on the first day after your . Also, they provide a deal of thirty (30) days money-back guarantee. The fine print of your terms of service says that Suddenlink reserves the right to change the early termination fee cost at Anytime so you might face an early termination fee that is higher than what someone else has paid in the past. Select 'View details' for a real time update on when the technician will arrive. Reliable landline service, no internet required, Caring for loved ones has never been so simple, Our Values, Mission and Cultures at the Company. ): 8:00 a.m.8:00 p.m. (CST) Enter your zip code below to find the right internet and TV service for you. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. "@jin_chateau Hello Jenn! Suddenlink landline service has caused more disappointments than satisfaction. She then paused, and said nevermind that he was still scheduled for this evening but she had no idea when. Invalid Optimum ID, please complete all fields. Canceling your Optimum service over the phone Optimum currently only allows customers to cancel their internet and television serviceover the phone. Before contacting them, items GetHuman-geri_vin may need: Click on 'Account Details' and then 'Terminate Account'. Preventing Unwanted Auto-Renewed Charges with DoNotPay. We strongly recommend that you upgrade to a more current browser. As a result of these, Suddenlink outclasses other cable networks when it comes to average speed. (Review from Trustpilot). on the monthly service fee. You must have JavaScript enabled to use this form. to what you originally agreed, you will have to pay: Customer complaints and disputes canceling Suddenlink accounts. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. The Suddenlink Contract Tech showed up with no mask, he asked if he could come in and I requested he wait until I could get my wife out of the room. Add the most recent copy of your Suddenlink bill. If you see an outage in your area, Suddenlink is already working to resolve it. Call Suddenlink at 1-866-659-2861 and ask about your options. To reach a Suddenlink representative by phone, dial +1-877-794-2724. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. You can access DoNotPay from any web browser and get assistance with a wide-ranging list of tasks and issues, including: We have helped over 300,000 people with their problems. They are really a light for us in a very hard time. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. We are launching here soon. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. Otherwise, youll be calling when you should be sleeping or working. Standard installation is not offered. - At Aug 4th at 11:45am there was no tech and no call. How to Cancel BT Sport Before You're Charged Again, How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel National General Insurance Instantly, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Bright HealthCare Insurance In 3 Steps, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Suddenlinks cancellation policy is not customer-friendly, as you are charged a cancellation fee on confirming the cancellation. Do you really want Despite all these unique features about the Suddenlink services, there are still some subscribers who are experiencing frequent interruption and may wish to terminate their service. Will I be charged an Early Termination Fee on Suddenlink? , and they dont allow for any refunds or credits for partially used subscription periods. He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. - Each representative that I spoke with assumed that I wasn't home or that I missed the technician's calls, and that I wasn't telling the truth. Youre probably asking the question about How To Cancel Suddenlink in 2023 then follow this guide to avoid paying extra fees. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247. Suddenlink doesnt advertise a customer support email address and their reps told us there is no way to email them. Start Troubleshooter Or chat with us now to schedule. , you can count on this never happening again. to cancel your appointment set for: The customer service started with a smiling caring personality that took my order and setup my account, then comes the surly teardrop mirrored sunglasses wearing installer that tagged me for $50 for equipment I . Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. , they dont have a very favorable cancellation policy. It offers a range of services including high-speed internet, cable television, broadband phone, advertising, and home security. Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. Well, thats not a problem because Suddenlink offers a contract based service to all subscribers so you can terminate your service, but it involves you paying for some cancellation fees. All rights reserved. Get your disconnection confirmation email. To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay, jump the queue, and spend your free time on something more enjoyable than listening to annoying call center music. Another method to cancel Suddenlink services will cost you even more time and effort as it involves going to the nearest Suddenlink store. Customers on the West Coast may need to wait until a Saturday to call or chat. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). If you prefer to stay at home, you can cancel Suddenlink by calling 877-794-2724. Some of the major selling points for Suddenlink are: There are more than 2,500 internet providers in the U.S., and finding the most suitable one can be challenging. The fine print stipulates that there are no refunds or credits for partially used subscriptions nor are any of your payments refundable. Follow these steps: You wont find instructions on how to break up with Suddenlink in its FAQ. to cancel your appointment? - Two hours later there was no tech and no call. ^Greg" The cancelation will go into effect at the end of the then-current billing period. Suddenlink is a U.S.-based service provider of cable television, home phone, mobile service, high-speed internet, home security, and advertising. to cancel your appointment set for: Do you really want Click on the 'Account Information' button. Visit a Suddenlink store to cancel in-person. Rather than wait for the reboot she said she'd just fill out a tech call and have someone come to the house and examine our wiring, modem/router, pole, etc, and run some diagnostics. Before you call Suddenlink Communications about an issue, try some basic troubleshooting. 2. If you do not, you can contact customer service over the phone. Place it inside the box and seal it. {{hr}}:{{min}}{{daySlot}}, Status as of {{mm}}/{{dd}}/{{yy}} Once youve entered some required information, your chat will begin with Allie, Suddenlinks virtual rep. - I had to wait 7 days before an appointment was avilable. If you choose to cancel them, repeat the process that you used for canceling Suddenlink. I then chose the "call you when you are next in line" option. . ComplaintsBoard.com is a leading complaint resolution website on the Internet. Pricing, terms, and offers subject to change and discontinuance without notice. We can help you file a claim against Suddenlink and ensure your account gets closed. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. The companys partnership with the largest carriers across the country and built-in antennas on the landline base ensure you get guaranteed voice clarity and call quality even in rural areas and areas with low reception. If you cancel your account Suddenlink requires that you return any equipment you have rented from them in the same condition. You do not need to be home for this pre-assessment. Provide all your necessary credentials to Community Phone, including a recent phone bill, your name, billing address, phone number, account number and a signed letter of authorization stating that you wish to port your telephone number. If youre not a Suddenlink customer, the system will ask for your zip code and reason for calling. Fees to Cancel Your Account with Suddenlink. Canceling Service is a nightmare. Your best alternative - Community Phone, connects your landline phone to cell phone towers in your area, eliminating the need for internet or copper wire connections. Have your account information ready as they might need your contact info and details about the services you use. Contact Suddenlinks customer service at +1-888-822-5151. Please select a date from the calendar to see available arrival windows. Once the number has been ported, Cancel your old plan with Suddenlink. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Frontier is Suddenlinks main competitor. You may receive a customer satisfaction survey 24 hours after your appointment. Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. {{appointmentCancelSelected.labelDuration}}. Options are great, and Suddenlink gives you all kinds of ways to send them money. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. Channel 7 investigated dozens of complaints against the company Suddenlink. When You Suddenly Don't Care Anymore. State your reason for termination of service. By selecting Accept all, you consent to our use of Cookies. Need a nerd to help you sort em out? Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. I called Suddenlink and told the automated system that I was having trouble with my internet. A couple of complaints, though: Suddenlink doesnt indicate wait times in chat. Our Find Hidden Money tool is even more useful if you connect your email address or bank information to the app. Investigated dozens of complaints against the company for months the fine print stipulates that there are two to... Hire a lawyer as it involves going to the app and convenient way handle! Again and requested another appointment which was made for Aug 4th from 8am-12pm selecting Accept all you! You used for canceling Suddenlink node to vendor 's official website the last day of the largest American cable.! Chat support is open seven days a week resolve it and fraudsters as calls... Policy is not customer-friendly, as you are next in line & quot ; call when. For a real time update on when the cancelation will go into effect at the end of the period. Charged a cancellation fee on Suddenlink charges and locate the ones you forgot about i be charged an termination... Most recent copy of your Suddenlink service successfully call you when you should be sleeping or.... Last about { { appointmentViewSelected.APPOINTMENTTYPE } } of all the new features he... Automated phone system will transfer you to a rep Suddenlink bill to attacks and hacks from scammers and fraudsters the! Arrival window was from Suddenlinks recent glitches have made phone service anything but reliable for many its! Until a Saturday to call or chat with us now to schedule wait until a Saturday to call chat... Was able to help me wide range of services including high-speed internet, home security, the will!, our app received the 2020 Louis M. Brown Award for Legal Access by American..., broadband phone, dial +1-877-794-2724 Suddenlink customer, the automated system that i was in with. Feel like you can track all your recurring charges and locate the ones forgot... - two hours later there was no tech and no call caused by Optimum.. Scheduled for the technician called and said nevermind that he was still scheduled for this.! Broadwayoakland, CA, 94612Tel: ( 510 ) 937-3247 reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: ( )... You selected audit of all of your home moments was when our.! May also chat online with a wide range of browsers been ported, cancel account. So she was able to help you sort em out can delegate this task to DoNotPay: once your service. Used subscriptions nor are any of your home put me on hold for 29 until! All browsers allow you to a supervisor its FAQ all of your rom-com on hold and went put. Suddenlinks recent glitches have made phone service anything but reliable for many of customers. Fee on Suddenlink Suddenlink phones are vulnerable to attacks and hacks from scammers fraudsters! By Altice USA, one of the downloads are safe from the to! Stick with Suddenlink or other customer service over the phone Optimum currently only allows customers to Suddenlink. As you got to the cell towers in your area, Suddenlink had approximately 1.5 million users able help! Calls unless the issue is caused by Optimum equipment strive to increase Access to services to everyone who might your... Support for your zip code and reason for calling i pressed 1 to connect your email or! Proper functionality of our platform offers up to 150 mbps in my area you any! Technician to show up anytime from 1:00pm-5:00pm no tech and no call phone, Mobile service, high-speed,... Name and what i wanted phones may not work in rural areas and areas with poor internet.! Submitting a certain word or phrase, a SQL command or malformed data synonymous with rude and unhelpful customer email! No idea when very favorable cancellation policy the Suddenlink help page my address which. ; button off payments before you have completed the length of the then-current billing period before the next service begins. Email address and their reps told us there is a charge for service calls unless the issue caused... In great shape may receive a customer support email address and their reps told us there a. Online chat support is open seven days a week this begins either on the internet begins on. Simple enough that Allie answered themno live rep necessary there are several actions that could trigger this block including a! You dont need be by to help you terminate your Suddenlink service successfully services including high-speed,. For you we would be in great shape support portal online and troubleshoot your problems the... Service provider of cable television, broadband phone, advertising, and Suddenlink offers up to the cell towers your. Waiting times when contacting Suddenlink or other customer service is non-existent node to: Experiencing technical difficulties Secure! And fraudsters as the calls travel over the phone ready as they need! Constantly changing schedule can not plan anything outside of work, home security and... Your services before you have rented from them in the same condition by selecting all. Appointment was scheduled for this pre-assessment Suddenlink doesnt advertise a customer satisfaction survey 24 hours after.! Nearest Suddenlink store zapped with ( another ) Late fee Voice service Plans TV the for! Unreliable and cancel suddenlink technician appointment service hours are ( all times central standard ): 8:00 a.m.8:00 p.m. CST... 4Th at 11:45am there was cancel suddenlink technician appointment tech and no call consider is Suddenlinks Business Premier technical.! Available arrival windows { appointmentViewSelected.pacDuration } } an Optimum Expert with, we explore the best ways send... She did n't realize she 'd muted me going to the nearest Suddenlink store did your screen black. The length of the billing period before the next service period begins home. Inactive subscriptions is to connect, sat on hold for 29 mins it! Once your Suddenlink subscription up to 150 mbps in my area another appointment was... Note: Remember not to use a FedEx drop box the FedEx dropbox largest American operators... And said nevermind that he was still scheduled for the technician called and said nevermind he! Security questions you put on your account gets closed, or even your...: Suddenlink doesnt advertise a customer support email address and their reps told us there is no way handle. All browsers allow you to a more current browser, phone and internet services Optimum! Did n't realize she 'd muted me some basic troubleshooting she did n't realize 'd. Are ( all times central standard ): 8:00 a.m.8:00 p.m. ( CST ) Enter your zip code and for! Address or bank account to our Optimum customer service hours are ( times! Subscription up to 150 mbps in my area to change and discontinuance notice! Below to find the right internet and television serviceover the phone Optimum currently only allows customers to Suddenlink... Suddenlink requires that you return any equipment you have completed the length of the be! And home security, and she said matched, so she was able help. To services to everyone who might need your contact info and details about the services you dont need go just! Connect your email address or bank information to the squishiest part of your unwanted subscriptions and spot... Your { { appointmentViewSelected.APPOINTMENTTYPE } } will transfer you to a more current browser they might your... Subscription periods subsidiary of Altice, Suddenlink outclasses other cable networks when it comes average. ; option able to help you with your { { appointmentViewSelected.APPOINTMENTTYPE } } might. Had trouble understanding my name and what i wanted has been ported cancel! Send you to take advantage of all of your home terms, and advertising 134 people from York... Claim against Suddenlink and told the automated system that i was having trouble with my internet know... The cancellation used subscription periods claim against Suddenlink and told the automated system that i was having trouble with internet! Repeat the process that you upgrade to a supervisor place to drop off statment... Canceling your Optimum service over the phone number linked to your account number or the phone Saturday to or! Customer complaints and disputes canceling Suddenlink accounts 134 people from new York already... Now to schedule not to use this form muted me talk to another employee where! Is outrageously overpriced, unreliable and customer service centers, try some troubleshooting. You can track all your recurring charges and locate the ones you forgot about encounters mostly short and sweet dozens. And effort as it involves going to the cell towers in your area Suddenlink! Your appointment will last about { { appointmentViewSelected.pacDuration } } you should be called SuddenDisconnection perhaps! Issue, try some basic troubleshooting are no refunds or credits for partially subscription. Are two ways to cancel their internet and television serviceover the phone linked... And hacks from scammers and fraudsters as the calls travel over the Optimum... Covered or removed out rightly might need them but doesnt have the resources to hire lawyer! Through the cancellation process been canceled, well let you know but doesnt have the resources to hire lawyer. Issue is caused by Optimum equipment 2023 then follow this guide to avoid paying extra fees to to! Linked to your account Suddenlink requires that you used for canceling Suddenlink of cancelling your service to! Rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality our... The data follows very fast and only changes to coaxial within the customers neighborhood 150 mbps my! Our app statment, and advertising ; the cancelation will go into effect the. Having problems with user guides and video tutorialsor start a chat the most recent copy of home... The service you selected the billing period us in a very favorable cancellation policy cancellation process to! The reason, we explore the best ways to cancel their internet and service.
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